Burger King — Restaurant in Jackson

The Burger King on N State will close itself down. The store manager gave me my money back, but that was after the employee pushed my inaccurate order back in the car towards me, as if she could have thrown it at me if she was legally allowed to. I talked to the district manager, Denisha Brown, bad attitude I talk to the regional manager, Sheila Washington, bad attitude, but better than Denisha, but I finally got to speak to the vice president of operations Joe Waller. If we had more employees like Joe Waller, more managers, like Joe Waller and more people, hiring employees like Joe Waller, fast food, industry would have a much better reputation. I despise going to any fast food restaurant, but if I have to go to one, I choose Burger King whopper. I ordered it the same way every time I go, a whopper with cheese no mayo cut in half I get it cut in half specifically for the reason of my stomach issues. Is it easier for me to go home and cut it but is easier for me to ask the restaurant to cut it therefore I could take the other half and save it, and eat it later, as opposed to over eating The whopper and getting sick they’re slogan is have it your way but yet you can’t have it your way the employee at the north State Street location tell me they didn’t have any knives to cut my sandwich in half so she wasn’t gonna give me a refund because there was nothing wrong with my sandwich I can literally say I hate her. But because of Joe Waller, I might go to a location in a different part of town. None of the Jackson Burger King locations are worth my time or energy. I’m trying to be politically correct on this open forum but previously they had a black man Working the Jackson area and he did a good job of making things right when things were wrong now the district manager, and the regional manager of Burger King in the Mississippi area. They are awful to deal with plain and simple. I’m not gonna sugarcoat it they did nothing for me other than say, I’m sorry for what you experience that wasn’t enough for me. Joe Waller went a step above and beyond and did what I would’ve done if someone called me with the same complaint, my other thing would’ve been was let young lady go that decided to hand me back my burger that she claimed was OK for me to eat, according to her...

Haven't been to any BK in prob a year bc last bad experience. We hadn't eaten all day & were waiting for Check-in at a nearby hotel so we decided to go in. Newer looking building, very clean , fully staffed employees were nice enough. We ordered 2 whopper with cheese combos- one with extra cheese, fries with one, onion rings with 2nd. We also ordered an extra whopper and an original chicken sandwich plus cheese. The 2 regular whoppers my husband got were ok. This was mine. I can never finish a whopper anyway so I just didn't bother to take back to counter. The chicken sandwich did not have cheese and tasted like old grease or something. It ultimately got trashed. Fries, onion rings, drinks and AC was great but COME ON BK, IS A WHOPPER NOT YOUR SIGNATURE MENU ITEM??!!!?? I didn't plan on posting but just saw photo and recalled the terrible waste of $37!!! Smh. Oh and they were definitely not so busy that it was just a mistake or oversight. There were only 3 other people in there the...

I didn't even get a chance to order. The lobby was not full or the drive thru was not busy. If you are on front counter you have no business walking away from that register and it's customers in the lobby who have not ordered their food. I use to work in the fast food industry so they know. You have people who are coming in on their lunch breaks, they shouldn't have to wait ten minutes, or five minutes for someone to take their order. No one has a smile or their face and I was not greeted when I walked in. Once y'all do better with customer service and food, your reviews will get better. When you have people who really don't want to do their job shouldn't even be working in customer...