Culver’s — Restaurant in Jackson

The person who greeted & took my order was fantastic!! ⭐️⭐️⭐️⭐️⭐️ Then when I got to the window is a different story…

The lemon ice is trash! Never again will I be ordering that… it’s a mess! The person that handed me the item didn’t even bother to wipe it off and it got all over my dress clothes….

Not sure why we decided to change the lemon ice… but it’s hands down the worst choice you made…. It’s so bad I threw it out the window after taking one bite…

The person that handed me the food after I pulled forward had zero people skills to the point my food was crushed….

I get it we are all suffering from a shortage of employees but please spend time with your current employees and make them feel like they’re valued…. Otherwise they will seek other employment and will result & cause issues at your current business like what was...

I've been at this location several times this summer, several times the custard in a cone is melted before its even handed to me. I hear oh I'm sorry, as it's dripping down the outside of my car door, or all over the cone with no napkins, today, all over my door ,I heard again oh I'm sorry, it's all over my jeans, my hands and my car and it was just handed to me. I find that to be very rude to actually hand someone an custard cone that's melting all over the place that they are paying money for. Maybe make the cone once the customer is at the window and your ready to hand it to them!!! I can understand if this happens once or twice, but all the time,and constantly asking for napkins common sense you should give every customer a napkin especially when eating an...

I frequent this Culver’s 1-2x a week, and my order is always correct & the food is always good. I did deduct two stars for the service unfortunately :/ No exaggeration, every single time I come through the drive thru, the order taker is nice & polite, and then whoever is at the window is rather rude. It has happened with multiple employees on mutliple occasions. The person at the window NEVER greets me, and never even says my total, just whips the window open and holds their hand out for my money. This really rubs me the wrong way. I don’t want to get anyone in trouble so I don’t want to identify anybody, I just really hope the owner/manager sees this & addresses this with their team, because it is something so simple that honestly ruins the...