Jack's Family Restaurant — Restaurant in Jackson

Beware this location may like 5 star , the service is - 5 star rating.

I will say the food quality was where it needed to be . The lady running front counter was doing her best at taking orders & pulling orders . She spent entirely too long with a co-worker , chatting about scheduling, work place issues . During this, the kitchen line came to the front worried about July 3rd thru 4th scheduling. This all was going on while the main store manager was involved, then made her way out to start vacation, leaving a line of guests waiting to order . It got worse from this point , 20 mins waiting people up set , drive thru coming in because things were not right with orders . The lady at counter said she could not ring any more orders per shift manager until they cleared the screen . One older gentleman exclaimed, doing great business & exited mad . The lady looked at me like how dare he , I said he may have been rude but not wrong . Finally, screen cleared orders about be taken , then co-worker comes back, she has to stop to make a smoothie , fill drinks for his family . Finally, 30 mins plus we get served . I go sit down to enjoy my food , enters a gentleman yelling because he waited over 20 mins over quoted time for his food . Shift manager should increase the time for online orders until buissness was back in check. My suggestion is that the District Manager needs to visit this location call General manager back to store until this improves . This location could be a great one with...

When a friend of mine and I have eaten inside several times for lunch, we have had a positive experience with staff, food, and atmosphere. When I or my wife has needed to use the drive-through to get a biscuit, side of bacon, etc. for a quick breakfast before school or a road trip, however, we have gotten a hard and/or burned biscuit for the past four times. The lady at the window has not spoken, and in fact shows strong irritation at being asked to give out a straw. This should be obvious that it is needed with a drink. She further should not be irritated at pausing her conversation with a coworker to at least say, “Good morning,” while handing out food to a customer. Update: Talked to manager. She apologized for food given to wife. She courteously offered to make up for the problem, and generously remade the full order instead of only the chicken biscuit. She said if there is ever a problem to let her know and she would make it right. Her customer support was excellent. This does not help time-strapped customers whose order has a problem and cannot come back, but it is greatly appreciated by me. I did not address the window customer service while I was...

A surprise treat. I had never seen a Jack's before but we stopped after a trip to Jackson. The burgers and fries were really good. I don't know that we would make an out of the way trip to go there but would definitely plan on stopping if we were in the neighborhood.

So, after a year, I have to update and say that every visit to Jack's after our first, the service has gotten steadily worse. Tonight will be our last trip to this specific location. After being told on the intercom that the shake machine was down, during our 15-20 minute wait at the window, we watched the girl make and eat a shake while walking around the front counter. We only got 2 out of 3 drinks, the bacon burger was void of bacon and I didn't get a single sauce for chicken tenders after asking, twice, for BBQ and honey mustard. The boy who took our money didn't tell the amount of change he was giving us and generally just seemed lost. These are the kind of employees that ruin a business which is really disappointing. This was my single worst experience in a fast food drive-thru which was a...