Jimmy John's — Restaurant in Jackson

Worst experience I’ve ever had, outside of one experience in Illinois in which that entire chain was shut down. I have had four bad experiences in a row with Jimmy John’s in Jackson, MO. The final straw was when our ordered a simple combo and it took over 1.5 hours just to receive my complete meal! Then, as I was trying to explain why this is unacceptable to the delivery driver he never once spoke and turned around and left while I asked him what his name is and who is his manager? I had already paid and tipped him! I then filed a complaint with corporate and they suggested that they were so sorry that my orders keep getting to me very late and incomplete I was offered a complimentary SIDE IF I SPEND $20 or more my next order! Sheesh, and sit there with a straight face as though everything is on the up and up! Where I’m from? If one purchased a meal and that meal is incomplete; this...

Up until now I've had mostly good experiences with my local Jimmy John's. I purchased a chicken wrap for delivery. What I received was a wrap that was square and about the size of a piece of bread. So I decided to call the store to let them know I wasn't happy about paying $10 for what I got. I explained to the manager that the wrap was tiny and square and I ordered the same exact thing last week and it was much different. He suggested they had made it wrong the first time and put too much on it and because I removed the lettuce and tomato it would be smaller. I understand that but I also added cucumbers and there were only 2 on it. And it was square not anything like the picture. While he did apologize it was definitely not sincere and I wanted them to fix it but I ended up just hanging up before I got too upset. The wrap was good just not...

Placed my order at 11:08 for delivery, food was not delivered until 11:45. My wife's sandwich only had one tomato on it. I mentioned the lateness of the delivery to the driver and his apology wasn't authentic. We had no straws for our drinks, I went out to the driver and asked If he had our straws, he stated he has no straws in the vehicle. Again apologized without seeming sincere, called the store manager and she stated they only have 2 delivery drivers, we will not be ordering again. Very...