Mr. Chen's Authentic Chinese Restaurant — Restaurant in Jackson

I have been going to Mr. Chens for about two or three years now. I was extremely dissatisfied with the quality of service and the quality of food I received today. Typically, they aren’t the super friendliest of staff, but I brush it off because they’re usually busy but lately, the servers have been extremely nonchalant about me being in their establishment. They seem to be more interested in seeing how many people they can fit behind the counter without saying “Hello” to customers as they walk in. I get stares and “what do you want” when I know the service can be better than that. The server I had left me for about 10 mins after I was seated and she was replaced by someone else who was actually nicer. Unfortunately, my egg roll was lukewarm and the meal I ordered was completely inedible. It was fried extra crispy with bones in it, so I was unsure of what was meat, cartilage or bone. When I asked for a substitute, two different people came to explain to me that they would not do that and that the food was good. It was not. I had two bites and was frustrated by the lack of meat and the work it took to decipher the food. My nice server was the only person who apologized to me about the order. I wish I got his name, because he was the only person who tried to help me get my order right, but in the end, the manager would not get me something different. I understand that sometimes people go to restaurants from different cultures and may not understand the food, but there was nothing edible about the crunchy- cartilage-ness of the food. The customer service was not up to my expectations, even if I’m familiar with how they treat me when I go there. I will not...

How ordering through Waitr can ruin a good thing. The following is a report I filed with Waitr on service I received when ordering through them. My wife and I love Mr Chens but in the future only going to order and pickup ourselves. Almost felt bad posting here but the restaurant should know what third party companies can do to their business with loyal customers.

Your contact less delivery process dropped our food off on the porch with a sauce container open and obviously ruined product in the bag. This sauce that was only for one member of the family's food is now soaked over our entire delivery. If I was asked to right a tip in when food was delivered like a normal service or at a restaurant i would have tipped nothing. As it stands I paid extra for horrible service. This will be the last I use this app for I know in my heart of hearts that if I truly want a job done right it is in fact myself that will have to do it. I notice you have an option for me to attach a photo but alas I was to busy cleaning up the mess your driver left on my doorstep to snap a quick pic for my records. I will also be reviewing Mr. Chens on Google to inform them and other Google users of the fact that if they want a good product they may want to get...

This is one of my favorite chinese restaurant in Jackson, MS. Although the cooking style is nowhere near "authentic", their food is several notches better than all the many "americanized chinese" restaurants and take-outs in town. I've been all over Mississippi and this is the only place you can find Chinese-style roast duck, and it taste close to the ones I had in Hong Kong! It's the reason i come to this place very often since they opened years back. Among my other favorites are the sautéed sweet pea leaves, bokchoy with mushrooms , fried soft tofu with bean sauce, steamed fish, pig feet, fried pig intestines, and many more! Other items on the menu are also good but same as you would find in other asian/chinese place. Mr. Chen's is casual dining, their store is clean, conducive and cozy all year round and their staff are very accommodating, although sometimes they play with their celfones a lot! Overall, it's a good dining experience. Aside from the restaurant, they also have an asian grocery store within the building, complete with fresh and frozen meat, poultry and sea produce and a decent selections of...