Honey Baked Ham Seasonal Store — Restaurant in Jacksonville Beach

Purchased a ham and pecan pie on 11/25/24 for Thanksgiving. I did not open the pie. The ham was visible thru the wrap. Stored both as instructed til Thanksgiving morning. The ham was fine but when I opened the $18.00 pie, there was no cellophane covering which was supposed to be removed and there was pie filling all over the inside of box,leaving the top of pie with big gashes in it....Gross! Even worse, I have contacted customer service twice but have received no response in almost 3 weeks. Gave them 2 stars only because the ham was good. Beware!

Part 2 -Don't be fooled by what appeared to be a very concerned owner response to above review . Resonse asked me to reach out. I used the email address provided in the owner response and more than 3 weeks have passed with no owner response. Lack of and phoney customer service is a red flag that says do not do business...

Tried to place an order but no one was picking up. Was told I’m on the do not call list now and was told to order online. There’s no option to order online at this location which is fine because I wouldn’t want food from this location now anyways. Very rude and...

The lady that manages the Marsh Landing store is wonderful! The hams and turkey breast are wonderful and the side by dishes taste great heated either in the oven...