9 Ball Heaven Sports Grill & Billiards — Restaurant in Jacksonville

We went to 9 Ball Heaven at 6:20pm tonight, Friday, March 24th.

Before I get into the review, I would like to state that the place was highly recommended from a gentleman who is a member of a pool league that plays there. He told me that the owner sometimes has events for the youth. Some include teaching them to shoot pool. I value businesses who do things like that. He also said that the owner is an excellent cook and the food offered is great.This is why I told my fiancé that I'd like to have dinner there.

I wish that I could say something with regards to the good. Unfortunately, we didn't get that far.

We came in around 5:55pm and sat at the bar. We looked at our menus and were decided after approximately 5 minutes. We noticed that the bartender did not greet us. I looked at her as she continued to walk around the bar, which only had one person sitting, who was already eating a sandwich. Soon, there were about 3 people who had walked up to the bar and ordered drinks from her. She immediately made their drinks. In the process of making their drinks, she came to the side of the bar that we were seated to grab something, but did not look at us or say anything to us. We decided to wait patiently, thinking that she'd take care of us after.

She got caught up to her drinks, but still didn't come over to ask us what we needed. A full 18 minutes went by since we sat at the bar. I told my fiancé that if I find another restaurant on yelp that is nearby before she comes to us, we should leave. He agreed. We left shortly after. It was over 20 minutes that we spent with no service, not to mention the 22 minute drive there from our home in south Jax. All wasted time.

I am hurt by the lack of service and genuine appreciation for us as guests. I do value that after contacting the owner we got an apologize. That's why I gave 2 stars instead of one. I do hope that no one else gets an...

If I could rate lower, I would. I come in and bartender comments that I cant drink yet. I say I do want to order food. She tells me the waitress will be right over. It was hardly busy. Maybe 3 whole tables occupied. 30 minutes go by, I notice the waitress walking around taking orders. I give her the benefit of doubt and think she hasnt noticed me yet. An HOUR goes by and I ask the bartender if I order from her. Trying to nicely suggest I'd like to order food. She says she'll get the waitress out. I notice the waitress walking around taking orders, and again, ignores me. Nearly 2 hours pass and nothing is said to me. I did notice however the bartender and waitress chatting at the bar. I guess it didnt come up that the guy at table 1 wanted to $%&#ing order some food. I was looking for a poolhall to come to that had a good selection of alcohol and food once I can start drinking next month, and this place is definitely off.

I came back, there was I think two guys on floor staff. I put in my order with him, and he brought it to me. Unlike those other two female servers. Like the bartender who told me I can not put an order in with her, but the waitress only. The guy took my order, no problem.

I returned now able to drink. And the female bartender was there. I was only able to stay for 30 minutes, because my friend had to leave for a long trip home. I hadnt realized, but the bartender charged me the full $10/person. Instead of the alternative hourly rate.

Even my friend noticed her rude attitude...

Will absolutely never ever return to this place. Bartender was extremely rude and condescending. First we walk in and wait at the bar for like 10 minutes. No hi or I'll be right with you...nothing. Then she walks over and says what do you want. Ummmmm, excuse me?! Anyway, we get a table and she says it'll be $6 per hour per person. Kinda steep but ok, whatever. Drove all the way over, screw it. Finish our hour (there were 3 of us) and go back to return the balls and sticks and when she gave us the total it didn't add up. So I ask, why is it so much if it's $6 per person per hour. She says oh it's also $1 a person for the sticks. Hahahahahahalololololololol, never ever have I heard of that. I said, well you didn't say that. All you said was it was $6 per person per hour. She got an instant attitude and stormed off. Served like 4 more people then came back with my card and receipt and said in the most condescending way, I took the $3 off. I've been to pool halls all over and never ever have I had to pay for sticks. How are you going to charge for the table AND sticks. So everyone who plays pool here is professional with their own sticks right? Let's get serious. I will never return and I won't let anyone I know go here. Fool me once, shame on you. Fool me twice, shame on me. And the blonde behind the bar needs a swift kick in the arse. If she doesn't like her job she should...