Burger King — Restaurant in Jacksonville

ABOSOLUTELY HORRIBLE EXPERIENCE HERE AT UNIVERSITY AND PHILIPS!!! I WILL NOT BE RETURNING TO THIS LOCATION EVER AGAIN! I went in the drive thru and ordered with a coupon. For one they up sold me on cheese and didn't mention it was an extra 40 CENTS a piece which brought my $4 coupon meal to /$5. i also asked for no pickle no onions on one of my sandwhiches and i was not rung up properply so i still received pickles and onions. The women who took my order and money at the first window was very kind and humble but when I pulled to the second window to receive my food I became VERY dissatisfied. I went to the second window and there was a tall fat black woman with glasses she was rude and snooty she had an all around bad attitude when I asked " excuse me ma'am could you please spare 2 bbq and 2 buffalo sauce she said she had to charge me 25 CENTS A PIECE. i was shocked i thought since i was charged an extra dollar for cheese and that i had 2 fries I could at least receive a couple pack a of dipping sauce . After saying so she continued on about how she's supposed to charge me 25 CENTS i asked very nicely if she thought she could at least spare just one. She didn't say another word to be even after I said "thank you have a nice day maam" she aggressively threw the one pack of bbq sauce into my bag shoved the bag into my hand and SLAMMED THE DRIVE THRu WINDOW IN MY FACE. I called the Store to speak to a manger. IT TOOK ME 5 TRIES to actually get thru to someone because each call was being declined and forwarded to voicemail. The first person to actually pick up , I stated my issue and asked to speak to a manager she then hung up on me instantly. I called again and took and extra 5 minutes to get THRU to someone finally spoke to a "manager" when asking if she was the one to I spoke with in the drive thru she hesitated to answer then said no. when I asked for the employee name she wouldn't say but when asking for hers she hesitated for a minute until I repeated the question said her name was "qualinda" she didn't apologize for her Employees behavior or poor customer service, she didn't offer any solution she was not sympathetic for the actions of HER employees. The "manager" was rude she hung up on me mid phone call and she was of no help nor of any use for my situation. The actions of the manger go to show for the reason being where the employees get their attitude and poor customer service. I will not be returning to the Burger king on University and Philips and i will be sure to pass along the message to all friends and family, this location is not worth the time nor money. To think that these people want to reiceve 15$ an hour for flipping frozen patties, making incorrect orders , and being rude to customers ,...

I wouldn't shop at this Burger King ever again they couldn't even get my order...Burger King sells bags of ice it's on the menu as a non-food item. However the manager here said they don't do it because of covid they haven't done it since covid. Translation, they're lazy and they can't help the customers get what they need. It's on their menu they should sell it. She had me contact the store owner it's a franchise and she said it was a franchise decision but she didn't have the email for the guy. This is why restaurants like Hardee's and Burger King are falling and closing. It's the customers who keep that business open and when they cant help the customers the customers don't return and they post on social media and they tell their friends. And business begins to die. The only thing healthy to eat at Burger King is get a bag of ice and they can't even do that. The manager here was no help instead of making sure the customer was happy she couldn't herself get a bag of ice . I will never shop at this Burger King and I don't recommend it don't go there they don't help the customers get what they want...Have it your way? Not at this pathetic Burger King with pathetic workers and a pathetic manager who have no business background at all. All they do is shuffle around and get by doing the minimum and make their paycheck. Typical. It's greasy it's dirty and the people there are disgusting and they can't even get your order what's on the menu even if it's just...

Short Version

I visited the drive-through at Burger King around 8 PM on October 20, 2024, after placing an online order. They handed me the wrong food, and when my wife tried to clarify the mistake, the staff member was extremely rude and dismissive, insisting we received what we ordered. This level of disrespect is unacceptable. Mistakes happen, but how you handle them matters. I will be escalating this incident to corporate and the district manager. I strongly advise others to stay away; there are far better options in Jacksonville.

Detailed Version

On October 20, 2024, I arrived at the Burger King drive-through around 8 PM after placing an online order. To my dismay, they handed me the wrong food. When my wife politely pointed out the error, the employee’s rude and dismissive response was astonishing. She insisted we received exactly what we ordered, despite us having the receipt to prove otherwise.

While it may seem like a small complaint, the lack of professionalism and respect we encountered is a serious issue that needs addressing. Mistakes can happen, but the way they are handled is crucial. I am not going to let this slide; I will escalate this matter to corporate and the district manager.

I urge others to reconsider visiting this location. There are numerous dining options in Jacksonville that prioritize customer service and respect. Don’t waste your time here; take your...