Chick-fil-A Lakewood — Restaurant in Jacksonville

Chick-fil-A is an amazing experience the car lines are so fast if you dine in now it's very enjoyable it's huge and they're starting to renovate all of them to look the same on the inside and they're adding playgrounds or inside jungle gyms for the little kids which is amazing and they allowed me to order off the Children's Menu too, and, so my son and ordered the children's menu chicken nuggets for like five something instead of the 8.99 but we sat inside and it was a nice, comfy experience. One of the staff at work there walked by a table and saw my drink was low and asked if I wanted to refill which I've never had a happen to me ever in my 44 years I've been alive at a fast food restaurant and so I would have to call Chick-fil-A the new Fast Food because it makes fast food atmosphere with restaurant atmosphere so "The New Fast Restaurant" is what Chick-fil-A is creating in the market whether knowingly or not, it will change how all fast food customer service is, as in, the levels will be forced to increase especially with many places having kiosks to order; what good is an entire crew if nothing to do. Well, Chick-fil-A gave them something to do and i was very aware of the courtesy the convenience and therefore I appreciated the employee asking if I would like a refill because I needed a refill and then when our trays were done or when we are done eating another employee walk by and asked if we were done and I said yes sir and they took our trays for us which I've never had happened at a fast food restaurant in the 44 years I've been alive and so Chick-fil-A is definitely a game changer in that industry and it's creating a new type of Industry like a sub industry within the fast food market and they're doing it with their customer service and their speed and efficiency in all areas especially the drive-thru. That's been apparent since covid when forced to come up with a solution to a problem in order to continue to make money they streamlined the drive-thru process and very rarely do they get an order wrong yeah at a fast food place with one drive-thru line one person they'll mess that order up and so Chick-fil-A has mastered the drive-thru and now they're mastering the customer experience for a fast food restaurant as in most families are not going to be there longer than 45 minutes and that's pushing it for that type of place because it's not your average restaurant and it now has a jungle gym for kids inside and so now mothers can take their children there and study or work on something and eat good food and their kids play Wild in the jungle gym area that's visible to you and it's all inside air conditioned under. I got to give 10 stars to Chick-fil-A like I'm very inspired by what they've done with their overall brand because the food is good and their service is amazing because it's on point it's professional it's courteous it's accurate it's fast it's been mastered but if they get complacent their employees will become complacent and no longer will it be mastered they'll have to always refine but right now it's refined and fine-tuned and...

I always have problems with this location. First I ordered door dash and after 40 minutes waiting I called the store and the girl that answered the phone LIED and said my order was picked up. I called the support line and they said no the food was still there. I had them cancel it. Ridiculous! I went ahead and reordered for pick up since my kid wanted it and this location isn’t far from my place. Smh! Always issues at this one. Do better!

Still a year later from my last review and they haven’t gotten any better!! They are terrible! Rude. Disrespectful and just non professional. They definitely can’t follow and read their delivery orders!! Terrible. They ought to be ashamed. Totally missed an item from my door dash order and told me well there’s nothing we can do about it. What you can do is do better and come up with a system. Or I can help you!!! Smh. Need someone with some type of skills to run this place because whomever is doing so is terrible.

So I get a reply and it’s obvious they didn’t read what I wrote! It was not door dasher fault nor the drivers. It was the incompetent workers you have that DID NOT give the driver my drink! Pay attention and read carefully. I see where your workers get it from. Smh. Such a shame. You all at this location are making this location go down. Not door dash. Take...

I just love Chick-Fil-A. We decided to have lunch here and made another stop. Again, most Chick-Fil-A’S drive thru is always packed. Your best bet is to order inside, or use the Chick-fil-A app. Your order will be waiting when you pick it up. My server was friendly. I placed my order and paid. Again I was given my drinks and my table marker to place on the table I sat at. Before I even got to a table a nice server already had my food ready and in her hands as I was walking towards a table. She asked me where I’d like to sit. I told her and she wiped down my table and handed me my food. Great service and very efficient. Besides their delicious food, this is one of the reasons I love Chick-Fil-A. The staff is very well trained and friendly, not like Mc Donald’s. The food is consistently good, and I love all the options they offer. Again, I ordered The Chick-Fil-A Deluxe Meal. I had a choice of three cheeses American, Colby Jack, or Pepper Jack Cheese. I chose Colby Jack. It came with Lettuce, and Tomato, Waffle Fries, and a drink. I got Sweet Tea because I’m in the South. I also ordered their 4pc Chicken Strips which are so delicious especially when you use their dipping sauces. There was plenty of free parking. The decor was lovely and decorated a little different in each area. I would definitely...