Dunkin' — Restaurant in Jacksonville

This was the worst service I have had at a Dunkin Donuts. We placed an order involving two hot coffees and two donuts. No lattes, no frozen drinks. My wife ordered a Large hot coffee with milk. They gave her a large coffee with cream and sugar. She explained that the order was placed correctly and that they messed up the coffee. They looked at the receipt and she was correct. One of the employees said they would make her the correct coffee. She waited more than 10 minutes for the correct coffee and no one seemed to care. She asked several times and an employee said more coffee was brewing and it would be a while. After 12 minutes of no one fixing the order she took the wrong coffee and left. There was a long line for people waiting for food and drinks. This Dunkin Donuts is an embarrassment to Dunkin Donuts. We lived in Chicago for years and this would not be tolerated elsewhere. They also dropped two donuts into a bag, frosting side down without using a piece of the wax paper to separate them. One donut stuck to the bottom of the bag and lost all it's frosting. ...

Not a customer at this particular location, but I like letting people know who their money is going to: I had a job interview here a while ago. I was 5-6 months pregnant at the time (give or take). Multiple years of food service, management, and leadership experience. Top of my class business and psych with a 4.0 and honor societies in both. Accept a verbal job offer and get told I'll be receiving the new hire paperwork and everything within a few days. Tell them that I'm pregnant (after being told I can have the position and will receive the paperwork) and never heard from them again. Hiring manager also spent a good chunk of the interview complaining that the other pregnant employee is always sick and struggles with scheduling. I know enough about laws to know this could never be proved as pregnancy discrimination, so of course I wont make that accusation and turn it into a smear campaign, but take my experience and do with it what you will. I love the iced coffees too, but McDonalds and Casey's scratch the itch just as well until I feel like going to...

I have liked this place since it came to Jacksonville. I like the afternoon crews that work and have gotten friendly with them. They work hard. Yes, sometimes the drive thru is too slow, but the kids work hard. I have tipped them many times. Unfortunately, when I went through the drive thru today, I was informed that they have ended happy hour half price on iced coffee and iced tea in the afternoons. So unfortunately, I will not be going back. Happy hour got me there. I will just go to McDonalds and get iced coffee on the app. I will miss you happy hour at Dunkin. I will not go back. I will get my doughnuts and iced coffee at the other establishments in Jacksonville that care for...