Hardee’s — Restaurant in Jacksonville

The service from Willie the manager was rude and seriously needs to be investigated by the franchise owner because I'm sure they don't want their business represented so poorly by their restaurant manager. It's so bad that the community knows his name which is how I found out that his name is Willie. I ordered a chicken biscuit meal and a sausage biscuit. He started with his attitude at the drive through window when he told me to pull around after I asked if he added the sausage biscuit to my order. Then when I get to the window they pulled me forward and made me wait. But at least the cashier at the window and the guy who brought my food out were professional and kind, I saw at least 2 cars pull out of the line because they were tired of waiting. I finally get to the window and Willie was giving attitude to workers. To add further insult to the situation, my chicken biscuit was converted to a chicken sandwich on a bun with pickles and mayonnaise that I did NOT ask for along with an order of fries that I also didn't ORDER. If your manager is going to have an attitude he could at least get the...

If i could give 0 stars then i would. Not only did we waste gas going to this location we still left hungry and tired. I told the drive thru lady that i wanted three sliders not once but three times and she kept repeating 2 sliders back to me with an attitude. When i got to the window i realized that she still only rang me up for 2 sliders and told me to pull forward. They also had 3 other cars pulled forward waiting on food. We waited 30 minutes before i decided to go and ask for a refund. Another customer that was pulled forward also asked for a refund at the same time. They took our tickets together and come to find out they short changed me on my refund claiming they had gave me a drink before they pulled me forward in which they didnt. Then she had an attitude when i walked out of the store her words were "its all good". I still dont think that ill be getting my money refunded back to my card i may have to dispute the transaction with my credit card company. Im never eating there again. Terrible customer service and ghetto take your business to...

Terrible Experience that I had to encounter minutes ago from the manager himself!

I would rate this establishment a zero if I could. I was sitting in the dining room area in a spot that I have been sitting at for the past 2 days when I come to eat.

The manager had an issue with where I was sitting and went back to the one of the employees saying “you didn’t tell her to move”. The manager returned to me and directly said “I have been sitting in his spot for the last few days and I could move to a different seat so he could sit in his spot”. I simply just gathered my belongings and left.

I have never witnessed anything from an establishment and any chemically balanced human begin in my life, and I am very disappointed and I will contacting cooperate for this matter.

Please note, if you chose to eat at this location. Don’t sit on the high tables on the left hand corner. That is their managers...