Hokkaido Japanese Restaurant — Restaurant in Jacksonville

My mom and I came here for a birthday dinner and we were excited to try it out because we miss the food from Okinawa. We came in during a slow hour and apart from another small table we were the only ones there and we ordered the lumpia as an appetizer. We expected something more homemade but when our waitress came out with it they were literally the frozen ones you can get at the commissary. We kind of laughed it off since we had some at home already but we were kind of annoyed at the same time. My mom got the teriyaki chicken dinner and it came out on a sizzling plate of chicken and sauce that tasted like it came out from a bottle--which again, you can get at a store. I ordered the nabeyaki udon noodle soup and the portion for this thing was huge, it was more than two servings and I could barely eat half of it. The soup itself was pretty bland and I wasn't too impressed with it so when I asked something to take my leftovers home with my waitress gave me one of those large plastic cups you see Chinese places use for quart sized soups. It was so awkward trying to get half a pot full of soup into this container and I was almost embarrassed about it too.

Overall, from my experience, I say skip Hokkaido. We didn't try any of the sushi but considering the items we brought we mostly premade and bottled items, I wouldn't trust it. Just go to the commissary on base or to the oriental market and...

This place is horrible!!!! I just made a 40 dollar purchase and all my phone calls are recorded and my husband told her he wanted chicken and shrimp hibiatch and well they delivered after and 1 hour and 10 minutes later and brought him chicken and steak and when he calls up there she's like I took your order are you sure you said chicken and shrimp and I got on the phone and said mam all my calls are recorded and I can bring my phone up there and prove it was said and then she proceeded to say well you and your children! Was talking and I didn't hear you lol but you heard we wanted something with chicken and got all the other correct and never said sorry didn't hear because only my husband was talking and second you don't talk about my children!!! And then she hung up on me and that's the manager!!! Lol and I called back and she said I'm not doing this with you your being rude lady you started being rude and that's when I will correct you and tell you to learn how to do your job! And correct an order. So we didn't get a refund or food fixed at all. She hung up...

This is in response to the lady who wrote about her negative experience at our restaurant. Let me begin by saying that her family came in on Valentine's Day evening and our restaurant was almost completely full, not just four dine in tables. Secondly, I did not see this woman in the back where we pack our deliveries. We do not prioritize takeout/delivery orders before dine in tickets. We had a lot of deliveries/takeouts and sit down customers. The time on deliveries was long, the time on dine in tables was long, and the whole night was busy. Thirdly, we do not automatically add gratuity. The woman did not tip the server and was incredibly rude when leaving. As a side note, there is only one server/busser(the person who cleans the tables/expo (the person who makes sure the food goes to the correct table)/runner(takes the food to the table) for the entire restaurant. Out of all of the people who were served that evening, this woman was the only one who conplained. Thank you for coming in, but please be sure to disclose all of the details of your...