Papa Johns Pizza — Restaurant in Jacksonville

I been getting my "🍕 " pizza from Papa John's Pizza on Merrill Road in Jacksonville Florida for over 9 years and always received five star 🌟 service until today. I always liked there wacky Wednesday specials which are outstanding. I always get a large meat lovers thin crust and that's it. Called my order in and for some reason, I got there call center, big mistake. The guy "👦" on the phone kept trying to add more on my order and continued to tell him know that's all I wanted. He added there garlic sauce a charge of 99 cents and 2 packs of Parmesan cheese which is 50 cents each, they were free in the past. Never telling me it's a charge now for them.?? What is pizza "🍕 " without "🤔" Parmesan cheese.?? Now I just got a call from the manager of the store named (TIM) and he was real nice and apologize about the problem with my order. He even gave me a free pizza with my next order.!! "👍" Thanks TIM and for that I give you five stars for your super service "🌟 🌟 🌟 🌟 🌟 "..!! That Papa John's do have awesome...

Ordered pizza via app, ordered a large thin crust all the meats pizza, a free med cheese pizza because they took 2 and a half hours last time, and an xl spinach pizza. Revs the med cheese, xl spinach and a large cheese pizza. Called the franchise and the manager, Brianna, stated that the order came through for 2 cheese pizzas. I stated that I have the email confirmation showing that I ordered a meats pizza and she just stated that it came through as a cheese pizza. I asked of they would be fixing the mistake because apparently their system is messed up and she stated that she could make me another, but I would have to pay for it. Ashley for corporate or owner's contact info and she refused to give it out. Twice in the last 4 months my pizza was over 2 hours late and now this. Will not be ordering from this store again. I have already contacted papa John's...

I placed my order online for a pickup up around 6:25. When i was on my way I missed a called at 7:16. Bc I was driving. I get there and was told my order was cancelled. The front lady went to speak to someone who was a manger, who with an attitude said we could prepay and was very rude about it. Didn’t apologize or anything just left it to the front person. I tried to ask she said they are busy, but to wait 45 min to call when the order was to be ready in 47 doesn’t seem right. Then while we are waiting the same “manager was legit cursing and going off on another person was making pizzas right in front of all us waiting. The whole place seems very disorganized and not friendly. I’ve debated on no longer ordering from this location, today was the day!...