The MUSE Bourbon Bar & Grill — Restaurant in Jacksonville

EditSecond time here last night. Had great bar service, fantastic band (Second Opinion), and wings were good and hot, varied crowd, no issues. *I didn't see a 5% charge for paying with a card nor did I think drinks were priced crazy. An old fashioned was 12 to $15 depending on the bourbon I picked, including Bulliet, which is pretty standard especially at a location that has a band. Another person had said that theirs was $20 so I'm not sure what mistake was made on her bill but the menu prices matched our bill. This was our first time here and it was a dichotomy of experiences. When you come in there are bouncers who check your ID, which is good so people don't get stupid, but it's a kind of weird experience when you're going to a restaurant. They had a great band which we would have realized we could see better from the restaurant side than from the bar side before we sat down. There was a little bit too much light for the atmosphere near the bar. Over near the band they were piping in fog. So it's basically part restaurant part nightclub part bar. The band was good, I probably would not eat here again. We had two items the bruschetta which was good and then meatballs which had a good flavor but they weren't hot enough, so that prevented us from ordering more food. There is a broad and range here, from college kids to...

I was pretty excited to go here because its close by and open late.

The drinks were top notch, really well made and tasted great. The food was a bit rough, waitress told us burgers were done, and were just waiting on fries. By the time we got it, the grease from the burger soaked into the bun and it was hard to eat.

Mayonaise was also on the bottom of the bun, so that combined with the grease and time made it not the best burger.

But I'll probably end up back there and try something else, but I was really hopeful on having a good burger.

If I had to give some advice, get thick/good bread when making a heavy burger like that, and put mayonaise on top so the bread doesn't fall apart. A kaiser roll would be good.

The person I was with thought they might have been frozen burgers, I'm not sure, but making a good fresh burger, and better fries (I'm just not a fan of crinkle cut fries) would take this place from a spot for drinks, to a top notch place to spent a whole evening.

As of now, if I was hungry late, I'd probably head over to kickbacks or go downtown for food, but I'd much rather go here.

Service...

We came here for a birthday dinner. The place pretty was busy but the server was not very good busy or not. The server was super slow and inattentive... Honestly, she seemed high.

Our friends had arrived before us but I still needed to wait like 30 minutes before she even came to take a drink order. There were many times I felt rushed to place an order for drinks because I knew she wouldn't be back for quite some time. I'm pretty sure she forgot to put one of our orders in at some point because other people in our party that ordered drinks after us received them before us.

Additionally, the bills were completely incorrect when we asked for them and it was clear why the service was lacking because there was gratuity included for our large party of 8... but she was quick to come back for payment. It was the quickest she was to return all evening.

I've been in the service industry before and large party gratuity doesn't excuse this lack of service.

The food was okay... Not that exciting. Most of their signature drinks taste like cough medicine.

I probably won't be coming back unless a...