Salted Sisters Coffee Co. — Restaurant in Janesville

I am an employee at Mercy Health. I went to buy coffee from Salted sisters like i do every other day. Today i wanted to try something new. I wasn’t satisfied with the drink she made. It tasted really bland more like oat milk. I brought it back to exchange it out for the latte that i normally get. The lady got really nasty with me & stated that their a small company and cant do that. She said she can add more flavor. I told her that i wasnt about to pay $6 for a latte that i wasn’t satisfied with. Ill prefer to just exchange it out for the Latte that i normally get. She told me that i would have to pay another $6 if i wanted another latte. Then she gets attitude & tells me that maybe i should stick to what i like as if im not allowed to try something new on the menu. I let her know that she was being very rude.

She said “ You know what? Ill just put your money back on the card & refuse to service me and told me to have a great day. . I said “you have a great day too.

I walked off but i wont be back

Then a A co worker of mines was down by the cafeteria having lunch & over heard her on the phone talking to her mom about me wanting to exchange out my latte for something different saying how they were gonna lose out on $12 when i buy coffee every other day its like yall don’t value your customers the $12 you complaining about i would of spent that with yall 100x over She also tells her mom she felt bad. How do you feel bad about treating a loyal customer so rudely

Very...

My co-worker found a metal bead in her coffee and we encouraged her to let them know. She went back and showed the barista the metal bead. She took no ownership of the issue and just said sorry with a shrug. Our department will no longer be getting our coffee from...

Salted Sisters is always my go-to coffee spot! The owners are so nice and my order is always tasty and ready to go very quickly! It is always a faster stop than the ultra popular chain...