Mercyhealth Hospital and Trauma Center-Janesville — Local services in Janesville

The only good doctor at Mercy, is Dr. Jane Anderson at Mercy Milton. I had an absolutely terrible experience with their OB/GYN staff. Less than a year ago I had surgery that put me into immediate menopause. The GYN first of all, forgot to send me home with a hormone replacement prescription. I had a horrible time with symptoms after my surgery. I finally got placed on Estradiol at my re-check appointment, almost 2 months later. At that appointment, I was not told of any future appointments I would need to schedule. Fast forward to last week, which was about 10 months since my surgery. My Rx had no refills left, so I messaged on mychart requesting a refill or Estradiol, and let them know that made a mistake and didn’t request a refill in time, so I’ve gone without it for a few days, and I feel absolutely terrible. 10 minutes before they were set to leave for the day on Friday, I received a phone call saying I needed to schedule my yearly follow up. Something that was never mentioned to me, but okay, that’s fine. I called back to schedule, and they were gone for the weekend. So I called my pharmacy, figuring they at least sent over my meds so I didn’t have to go without them any longer. NOPE! Nobody cared enough to even fill my script. I was out of town Monday, so I couldn’t call to schedule my appointment, but still hoped someone would fill my medication, because it had NOT even been a year since I started them. However, when I called Tuesday to schedule my follow up, I couldn’t get in until September! That was their soonest opening. I was told that they wouldn’t fill my script until I had my follow up appointment scheduled. Floored that nobody ever told me that, and this is not a medication I can go without, I asked if someone could please fill my meds right away because I’ve got e days without it, and I can’t function. Not only did they NOT fill my medication Friday, Monday, or this morning when I called in tears, they waited until 6:00pm to call me back and say “So I heard you have a problem with your medication refill?” By the nurse. YES I HAVE A PROBLEM! You cannot withhold medication from an individual by making up your own “rules”!!! If they claim you need to be seen yearly, that’s fine! However, it hasn’t been a year yet!!! You can’t just withhold life altering medication from a patient just because you want to be rude!!! It is unethical, absolutely poor patient care, and completely unacceptable to withhold my needed medication from me. I’ve done every single follow up appt I was TOLD I needed to do. I see my PCP every 3 months. Had I been told I needed a 12 month follow up appt since starting the meds, that wouldn’t even be until February! Especially if they don’t even have any openings until SEPTEMBER. Mercy treats their patients terribly. They’d rather their patients suffer, miss work and income they need for their family, than be good, ethical, caring providers. I am a healthcare professional myself, and I can promise you, this is NOT NORMAL NOR IS IT ACCEPTABLE. I will be filing a grievance tomorrow, but we all know nobody at Mercy cares what their patients have to say. I will NEVER return to a Mercy OBGYN. Doctors who get their kicks by torturing their patients, should have their licenses stripped from them. DR JANE ANDERSON is the only doctor with Mercy who truly cares about her patients. I love her and her staff so much. I will be having her do ALL my GYNO treatment from now on. Save yourself and choose anywhere besides Mercy for your...

Here it goes.. Am not going to talk about its facilities , building and smile of a doctor. All i need from Emergency care was treatment to my wife when she was not able to walk, sit, speak since she lost all her energy . [ NO TREATMENT. ONLY TESTS TO BILL THE PATIENT ] . Emergency Care can be renamed as NEVER CARE and NEVER TREAT . Severe diarrhea and vomiting for her. We waited in registration for 15mins - receptionist asked lot of questions and history . Then a nurse came and asked for same question started with "whats going on? " . She had exclusive questions to my wife when she was not in a situation to speak. Then they took to a room and gave a bed. Another nurse came and she introduced herself that she will take care of my wife today. started with same question "whats going on?" this time i answered all questions. took temperature and BP , gone.

After 15mins doctor came , started with same question "whats going on?" , ( i was thinking DONT YOU GUYS READ WHAT ALL THREE OF THEM WROTE SOMEWHERE?? INSTEAD START TREATING.) and i answered , she had exclusive questions to my wife , she managed to answer and said , its paining and am so tired please give me something. She said without the urine and blood routine we cannot do anything . another nurse took her for urine test - have asked the same story it seems. Yet another nurse came for blood sample - asked the same question, this time i went for rescue. then they gave a solution to drink which will create numbness starting from your throat till stomach. (this is a temporary stuff for couple hours). All reports came as nothing. Then doctor came informed about ultra sound person coming in. She came and asked same questions ( this time i cannot save her). Another 30mins report came as nothing. Doctor came and asked us to leave.

IS EMERGENCY CARE , FOR US OR FOR DOCTORS ? She is living with pain, vomiting and diarrhea. Doctor said she has prescribed a medicine to stop vomiting and that should be in walgreens nearby hospital within few mins. We waited for hours in walgreens and nothing came. Then we called and checked the Emergency , she said its on the way. USELESS!!! we went back to our home in different state. Diarrhea and pain started again , checked with nearest walgreens , they contacted the base one and said , doctor has not sent any prescription. When contacted ER again, DOCTOR WENT HOME WITHOUT PRESCRIBING TO PHARMACY. Attendent called her mobile and she said she will prescribe - at the night time when she prescribed electronically, that particular store closed and no others can see since a person manually need to enter that in their system.

WAS LIKE HELL FOR HER!! NO TREATMENT !! BUT AM SURE INVOICE WILL BE GENERATED FOR THOUSANDS OF DOLLARS . . I DO NOT...

DR SO, I HAVE DEALT WITH THIS PAIN FOR SO DARN LONG ,I BEG AND ASK FOR HELP , IS IT NOT A DOCTORS DUTY TO HELP ME? IS THIS NOT YOUR OATH?YES I WAS KICKED OFF THE FORT PAIN CLINIC FOR USING A DRUG THEY PRESCRIBED ! I WAS TAKING PERCOCET 10 AND USED A VICADIN THAT WAS PRESCRIBED PRIOR TO THE CHANGE TO PERCOCET CUS I RAN OUT IT WAS PRESCRIBED , SO I HAVE TO SUFFER IN THIS PAIN FOREVER WITHOUT TREATMENT!!!??? I HAVE FIBRO ! WHY CANT I GET HELP?MY KNEES ARE WRACKED WITH PAIN. MY BACK . WHICH I USED TO GET SOME KIND OF SHOT AT PAIN CLINIC THAT HELPED ... DONT GIVE ME SOME RUN AROUND ! I NEED HELP.I CANT SLEEP I LAY IN PAIN EVERY NIGHT , THAT IM SURE YOU COULD NOT ACCEPT AND IF IT WERE YOU YOU WOULD FIGURE OUT A WAY , NO I DONT WANNA COME IN THERE AND SEE YOUR SMILING FACE AND TALK ABOUT MY DAM LOVE LIFE AND HAVE YOU REFER TO SOMEONE ELSE , I AM IN NEED OF SOME KIND OF PAIN RELIEF.I AM NOT ASKING FOR DRUGS OF ANY KIND I NEED SOME KIND OF HELP FOR THIS PAIN I DONT CARE WHAT IT IS . I CANNOT KEEP ON LIKE THIS , MY VALUE OF LIFE SUCKS,I DONT HAVE A HOT TUB TO SOAK IN TOO HELP , I DONT HAVE MONEY TO BLOW ON TRYING TO GET HOME REMEDIES, I NEED TO FIND OUT CAUSES WHY IM IN SO MUCH PAIN AND GET TREATED FOR IT NOW . NOT WAIT DOWN THE ROAD AS I HAVE FOR MONTHS AND YEARS, IS THIS WHAT A DOCTOR DOES??? DONT PUSH THIS OFF BY TELLING ME TO GO TO ER! OR WAIT FOR APPOINTMENTS DOWN THE ROAD FOR MONTHS! IF I DONT GET TREATED IM HIRING A LAWYER , GO AHEAD FIRE ME AS A PATIENT FOR SPEAKING OUT, BUT IF YOU DONT HELP ME I AM GOING TO NOT JUST GO AWAY ! IM DONE BEGGING FOR HELP AND GETTING NONE.... I CALLED LAST WEEK LEFT A MESSAGE FOR YOUR NURSE TO CALL ME WELL SHE DIDNT . I WILL FILE A COMPLAINT TRUST ME I WILL . I DESERVE THE RIGHT TO NOT HURTING EVERY DAY AND NIGHT WITHOUT SOME KIND OF TREATMENT , YOU WOULDNT DO THIS TO YOURSELF.. AND IM DONE BEGGING SOMETHING HAS TO BE DONE.. NOW! EVEN MY SKIN HURTS , MY FEET ARE ON FIRE, I NEED HELP ! AND IM NOT ASKING NOW I AM DEMANDING HELP .THIS LETTER WILL BE FORWARDED TO OTHER DOCTORS ALSO , BUT YOU ARE MY PRIMARY AND IM TIRED OF BEGGING YOU FOR HELP AND GETTING BLOWN OFF , 6 AM IN THE MORNING AND STILL NO SLEEP DUE TO PAIN. LETS SEE WHAT YOUR NEXT COURSE OF ACTION IS , THIS IS MY LIFE WERE TALKING ABOUT AND MY...