Applebee's Grill + Bar — Restaurant in Jasper

My wife and I used to eat at Applebee's with some frequency. But that was twelve to fifteen years ago, and since that time we have seen a continuing move away from customer service and quality in the products Applebee's sells.

A few years ago while on one of our regular trips to the Jasper, Indiana area to visit my wife's family, many of our regular restaurant locations were closed when we stopped to grab a late dinner. Not wanting fast food, we decided to stop at this Applebee's location on the North end of town. Our experience and continued experiences here have made this a regular stop for us.

We were greeted as we walked in the door by two young ladies who genuinely seemed to enjoy their job instead of the typical attitude displayed by so many service workers who seemed put out for having to look up from their phones. The entire server and bar staff were engaging, friendly, and helpful during our visit, and when we made a special order to accommodate my wife's dairy allergy, they took our requests seriously.

It is a very comfortable place to relax, unwind from the road, and enjoy a meal and cold beer before heading to our hotel for the night. The food has been excellent on each visit and prepared perfectly. Portion sizes are huge, so I usually order off the appetizer menu and have always left satisfied. My wife loves their Chicken Oriental Salad.

They also offer a full selection of ice-cold draft beers in either 16-ounce or 22-ounce glasses. A perfect treat to finish out a long day traveling. We will return here as long as they continue to offer the service and...

Yesterday, Feb. 13, 2016. My friend and I ate at this particular restaurant. I had the Won Ton Stir Fry and a cup of coffee, my friend had shrimp, fries and a coke. My coffee was horrible, must have been left on burner for several hours, I couldn't drink it. My food wasn't that tasty, just mediocre. The waitress was way too busy for us, as she didn't come around enough asking if all was ok. She gave us our bill and it was 34.00$ WOW!! That is Expensive!! As I was viewing the total bill, I saw a 1.99$ charge on it for the Electronic Device that they leave on their tables! I was perplexed and knew we didn't use their Tablet Device, so I asked her to come to our table and I explained to her. She said, oh yeah, I will tell my manager about it, the manager comes over and says we have taken off the extra 1.99$ charge, since you didn't use it. I asked her if all Applebees are doing this, and she said yes!! I told her how unfair I think it is, to put a device on one's table and then charge the patron/patrons that extra almost 2.00$!! As if the BILL wasn't large enough!! I was very upset about this, how can they do this legally?? How many people go ahead and pay for this fee, even if they didn't use it?! How disrespectful to treat their patrons! I personally will never, ever, never, ever, go back to an Applebee's Restaurant. Period! Julie Anne Newland Jones. And, I never left...

My wife and I decided to go have a quick bite to eat. The bartender was an Teresa, she waited on us, if that is what you call it. We ordered our drinks from her, but never really saw her again, the only saving grace for the night was a server need Elizabeth she at least tried to take care of us. We order our first round of drinks, my strawberry lime margarita tasted horrible. My wife who has been a bartender said something had to be bad, her thought was that the strawberry mix was bad. I sent the margarita back and orders a bourbon n berries (which was fine). Our food took a while, but was ok(steak was overcooked). When we finally got the ticket, they had charged us for the strawberry lime margarita, when is was brought to the bartender attention, all she had to say was speak to the manager. The manager just quoted Indiana law, didn't bother to try and remedy the situation. We weren't asking for a free meal, just to have something we didn't consume, and frankly something that isn't up to Applebee's standers taken off our bill. So now, we will never set foot into the Jasper...