Asado Urban Grill — Restaurant in Jefferson Township

Wow. I am not a person who sends food back typically — it’s happened maybe three times in my entire fairly long life. I had ordered a salad. When it arrived, it did not come with the specified arugula. Instead it came with baby greens that were spoiling. The type of greens you might have after leaving them in the refrigerator after six days. Icky and slimy greens comprised bout half of the salad bed. 🤢

So I sent it back and requested a turkey club sandwich. Is it possible to screw up a club sandwich? Why, yes, yes it is. You do this by putting a crust in the middle.😳 (I’ve learned that people called this the heel or the end, in some regions of the country.) You’re hungry, so you eat it after taking out the heel from the middle. Despite the fact that the bacon is probably undercooked… Despite the fact you really wanted to eat veggies, not carbs and protein.

Your companions are having worse issues. One has ordered a steak sandwich but gotten a steak plate — not the biggest of deals. Another has a chicken sandwich, which is actually RAW (some people call this “undercooked” or “potentially a cause of salmonella”) in the middle.

All this is before we get to the completely indifferent and very slow service. Complain about the service, as one of my companions did, and ask the manager to address it. The employee who has given you the middle finger apparently will say that you gave her the middle finger. Some people really don’t belong in service roles and should seek employment in another sector, IMO. Especially lying, indifferent and incompetent people.

If you want to know what I suggest, I suggest you eat elsewhere. Absolutely anywhere else. I was also suggesting not ordering room service. Because it’s the same freaking kitchen. There are many fine restaurants within a short Lyft drive. Even more if you want to jump on public transit and go to another neighborhood. Chicago has lots of great food.

Incompetence seems to be the hallmark. As I walked down a hallway, two room service employees asked me if I could lend them a pen. They didn’t bring one and they needed it to have the customer sign. You know what? You have one job. That one job is showing up with the food and having people sign for it — so bring all the tools you need, including a pen.

Hello people, what is wrong with you? I’ve worked in food service and I cannot believe how awful the experience was. Honestly, I’ll probably never voluntarily stay at a Renaissance Hotel again as a result. There are so many other options.

And this, my friends, is an object lesson in how to...

New Menu, New Chef, New Sourcing. Asado Urban Grill is Getting Great! I had the pleasure of dining at Asado this evening and everything impressed me from start to finish. There are limited off-site restaurants within walking distance from the hotel, and I read several lackluster reviews on a few websites regarding Asado so I was a bit reluctant to check-out this grill inside the Renaissance Suites O’Hare Hotel. I’m so glad I gave it a chance. The staff (Eddie at the entrance) was super helpful and friendly describing the menu and most popular dishes. I ordered the Asado Burger (mixed beef burger with bacon and cheese) and it was cooked to perfection (medium rare, juicy and pink inside), just wonderful. It also had a slight smoky flavor that was delicious. The fresh pickles and marinated onions were upscale side-condiments. Crunchy and tasty. The home made french fries were some of the best I’ve had. Piping hot from the fryer with excellent golden color, crispness on the outside and perfect texture inside. I devoured them. The side salad was a decent mix of cucumbers, tomatoes, red onion and mixed greens. I enjoyed the lightly coated blue cheese dressing. The chef, Jonathon, came out to greet me during my dinner, checking in on the meal. What a delight to chat with him about the quality of the food and the new menu items he’s added. Above and beyond. I absolutely recommend dinner or lunch at Asado during your Renaissance Hotel Stay. Thank you Eddie...

We ate dinner here. It's ok. The menu has mostly sandwiches. There are a few salads, they are ok. One of the evening bartenders was what you may expect for a hotel bar. She said they were closed almost 30 minutes before regular hours on a weekend evening while serving others. It was just before 10:30 She was not very nice for a bartender.

The decor is... nice? You can tell the items were luxury looking decor from the 90s. Today every light fixture had a different color light bulb in it, the lighting fixtures appeared yellowed in tar of a smoke lounge. The seating was comfortable fabric endchairs. You could tell they were old though.

Menu. The menu on Google is wrong. This is very common too. Google itself should stop posting menus because it is always wrong for many sit-down restaurants. There is no way I could find online to get the menu. When you go to the hotel website to view the menu it just loops back to...