QDOBA Mexican Eats — Restaurant in Jeffersontown

Drivers beware! 40 minute wait for one single burrito bowl.. I understand everyone is understaffed these days, but that is not my issue. The manager or employees decided to serve the entire in store line and even those who continued to walk in before even beginning their online orders. My order was placed at 6:40. They didn't even begin making my order until 7:18, I left at 7:20. My main complaint is that they served 10+ people who just walked in and placed their orders, while all the drivers stood around waiting for 30+ minutes. I should have just got in line and ordered the food for my customer instead, and save myself 30 minutes of standing around assuming they were getting to it. I watched people walk in and order and leave before they began my order. Again, it was literally a single burrito bowl. 40 minutes. To make matters worse I had another order to pick up down the street that was ready and sitting there the entire time, getting cold. I served tables for 3 years, I understand the struggle, but it's clear that this store does not care about the drivers who help their business and do not care about their online customers. Unlike the employees here, drivers do NOT get paid hourly, and we miss out on opportunities while sitting around. I'm only making this post to warn other drivers to avoid this store and possibly the store will take notice and not make future drivers wait for everyone in store to take precedent. It makes no business sense for Qdoba to operate this way. I will not be taking orders from this store during rush for...

I have been a regular customer since Qdoba opened in Colorado in 1995 , and in louisville Ky i regularly go to the Hurstborne store , where wife and i enjoy great food and great service , But on Mon May 10th , we received weird service , i ordered a chicken bowl , and got a real weak serving of chicken , i asked for a little more and Nick said i would be charged 2.50 for it , i said i didnt need a whole spoon , then he said he could offer me a small spoon for 1.50 , and i said again i only needed a little bit , really a few small pieces would have made up for his very small portion , he has done this to us before , with a puny burrito , not even up to par , so wife and i left quietly , only to hear crew talking about us , at which point i turned and told them im a regular and i wont be back to this store , i rec'd an Okay from Nick , a tone of antagonism , When i called that evening to notify the manager of our weird service and treatment he has given us before the same Nick answered phone and said he was the general manager , which i could not believe , so asked for GM name and franchise owners contact , he said Ema would work next day , so far the line is busy and no answer , so im here instead X . i Called from 1 pm till 10pm , no answer : 25 dollars would be a bit much for two ...

Let me start with the fact that I’ve been to Qdoba 200 times since downloading their most recent app. Customer service used to be really good but it has gotten much worse over the years.

Today I showed up at the Stony Brook location and they had the line blocked off with chairs along with a sign stating they were only accepting online orders. There were at least 4 people in the back so not sure why you couldn’t order normally but I went to my car and ordered using the app for the first time. There were only 40 characters for comments on each item which seems very low for a place built on customizing your entree.

I received an email after ordering that it had been placed. After 15 minutes, I went back inside assuming I wouldn’t receive any notification that my order had been completed. I was right so we quickly checked the food, filled up our drinks and left. I got the food home 5 minutes later to realize we should’ve checked the food more thoroughly. There was no queso in my bowl, way more than the requested amount of salsa I normally get, and the chicken was cold. I ate the food rather than returning to the restaurant since they clearly didn’t want to deal with customers based on their shutting...