Burger King — Restaurant in Joachim Township

Fast Service doesn't equate to good service. Went through drive thru this morning to get food for my mother prior to her attending her church service. I used a coupon code to order which brought the order to a total of $6.50...I pulled around and handed the cashier a gift card and a $5 bill. Anyone with basic knowledge of customer service knows when someone hands you both a giftcard and cash you use whatever balance is available on the giftcard and then they take the difference off with cash unless the customer tells you different. This was not the case. So instead of charging off the total on the giftcard first (approx value of $4.00) they instead used the whole $5 bill & $1.50 on the gift card. On top of that they didn't give me the drinks that were included with the purchased offer. Now I know you will ask why I didn't wait or go back to complain in person, but the reason is I waited for a couple minutes for the person to come back to the window prior to driving off, but they didn't and I didn't want to hold up any patrons behind me in the drive thru and didn't have the time so I left. I informed my mother of the situation and she called them up only to try to pin it off on I the consumer and not take responsibility for the mistake they made. If this was a one off occurrence it would be acceptable as things happen, but this particular location has screwed up orders before and for them to not admit to lacking common customer service knowledge and blaming the consumer is unacceptable. This is the first and last review I will leave for this location as I won't be returning...

Today we came and got two sandwiches in DT. One looked good and fresh(he ordered no tom). Mine on the other hand was regular and when I got it, it was HARD and when I took the bun off the mayo was so old it was like water on the burger, cheese completely melted and the lettuce was soggy.. I went inside to get a fresh one and the manager proceeds to hand me another OLD burger sitting under the heat chute and says “here check that one”. They were then passing the old one around to see how hard it was. I said “can I not get a fresh one made” and her response was “THESE (all 10 sandwiches) are fresh”… just sitting under the heat chute with no orders!! Who knows how long they sit there and how often they serve old food like that. I love BK but I’ll never come back to this one. This was around 1pm if you guys wanna check cameras to verify the interaction and the old food I was served. Had I ordered it “special” it would have...

Stopped in to get breakfast before going to cut grass. We ordered a ham and cheese croissant , a sausage and cheese croissant a hash brown and a soda , which we had a coupon for . We got it to go. We get half way down the road, and our sausage croissant is a BACON croissant & there isn't a hash brown at all ?? Had I been driving, we would have gone back , but the person I was with didn't want to go back, we were running too late as it was. But every time we get carry out from there, or go through the drive-thru , our order is ALWAYS WRONG. Something is always missing, or they give us the wrong food. Put mustard on our burgers when we ask for it with out ? I'm like REALLY ??? With or with out a coupon , you people should be able to get an order RIGHT ? My money spends just as good at your restaurant as any other. Needless to say, I won't go back there. I've given them two chances too...