Pizza Hut — Restaurant in Joachim Township

So my wife placed an order and upon her placing our order for carry out our car broke down. So they cancelled our order bc we weren't there to pick up our food. Since our car was broken my wife called to just have our food delivered. This Pevely location was very rude not only to myself but my wife as well. I was hung up on myself 2 times. Not only was I hung up on they said that they couldn't put our order in for delivery and they had already taken our money. They could have simply just delivered our food to us. But now we have to wait 3/4 days to have our money placed back on our card. They honestly have the worst set of customer service skills I've ever seen in my life. Now not only did we not get our order or our money back. But we have to figure out some way to feed our 6 year old son tonight. And that's hard to do when we have no more money to buy food from somewhere else bc they can't refund our money for 2/3 days. What do u tell a 6 yr old why he's going to bed tonight on an empty stomach. I truly feel like this entire situation could have been handled in a more appropriate manner with just a little bit of patience and understanding on Pizza Huts part. But bc of their less than satisfactory service skills and poor explanation of their ordering policies we all 3 will be going to bed tonight on empty stomachs. Tell me what could we have done differently in this situation? I feel like they have failed us as parents and they've shown us that Pizza Hut of Pevely, MO. Is a sorry excuse for a restaurant and I will make it my very own personal duty to show everyone that I know and every social media outlet that they are a poor restaurant and they could truly care less about their customers. So people "Beware of Pizza Hut"...

I ordered delivery from the Pevely Missouri location on July 24th. On that delivery I purchased 2, 2 Liters of Mt. Dew. The driver only brought 1. I was not upset, it happens. He informed me he would "mark it down" that I was owed a 2 liter. Today, I once again ordered online delivery and was frustrated there was no "memo" box that I could relay I was owed a 2 liter. So I included it in the 27 (really?) characters available for delivery instructions. I was surprised when the driver showed up, and informed me that they had no record of me being owed said 2 Liter, and that I would have to call the store to rectify the situation. I order exclusively online, I have never and will never CALL. It is not my responsibility for your workers to keep their promises. I will not be using your services in the...

I ordered the Triple Treat Box yesterday 12/9 Order #10029215. I got the Tavern style. One cheese, one with chicken, cinna stix and bread sticks. When we received the order, the pizza was everywhere. Burnt, hard as a rock, nasty in every aspect. Cold. I'm not sure what happened but i've never had a worse experience at a Pizza Hut location. It was a Monday night so you couldn't have been that busy. I contacted customer service, although they did offer to give me 2 free pizzas. I declined and wanted my money back. After what was received, I have little to no faith for the next order. The breadsticks were hard as a rock and the only decent thing was the cinna stix. Please please do some retraining...