Cook Out — Restaurant in Johnson City

Great Cook Out location in general. Quality of food preparation can be a bit sloppy sometimes as it seems it's thrown together in a rush.

Just some thoughts for mgmt:

Improve Staffing Strategies: During anticipated high-volume periods, such as weekends or holidays, Cook Out could benefit from scheduling additional staff or having a quick-response team that is called in during unexpectedly busy times to help manage the increased load.

Enhance Training Programs: Regular training sessions that focus not just on speed but also on quality control can help. Ensuring that all employees are well-versed in the expected standards of food preparation could mitigate the risk of sloppy work during busy periods.

Time-Motion Studies: By conducting time-motion studies, Cook Out could analyze each step of the food preparation process to identify inefficiencies or points where quality lapses occur. Adjustments could then be made either in process flow or in the allocation of tasks.

Use of Automation: Integrating more automated solutions, such as automated beverage dispensers or pre-portioned ingredients, can help maintain consistency and reduce the workload on staff, allowing them to focus more on the quality of assembly.

Feedback Mechanisms: Implementing real-time feedback mechanisms where team leaders can quickly address quality issues as they occur can also be beneficial. This immediate correction helps in maintaining standards even during busy times.

Process Re-engineering: Revisiting and potentially re-engineering the workflow to create a more resilient system that handles spikes in demand more efficiently could be beneficial. This might include rearranging the layout, changing the sequence of tasks, or even altering the menu slightly during peak hours to...

Below is my original review. After work this is one of few places us eat so we return frequently. The issues were common. A few weeks after my original post, all issues seem to have been completely corrected. I am Very satisfied with every visit since. All new staff and great food and service. Great turn around and Great Job Cookout. I apologize for not updating my review sooner and Thank you for your efforts in resolving this. __________________________________________original Review

⭐ Photos of two separate sandwiches attached. One having less than half a piece of hamburger on it and the other with a half slice of tomato more than an inch thick. This Along with 6 milkshakes with no indicator to which is which. 8 corn dogs and 6 double orders of fries, 3 sandwiches and told we could not have more than 6 packets of ketchup. 7 meals and cant even get a bag. I typically do not complain but this is getting old IS TOO COMMON for this place. The food is good but their staff...not so much. Pretty sure their business could be wiped out by any competitor open the same hours with better staff. They replaced the half burger patty with another half burger patty. Photo...

Having been here quite a bit I can tell you that this indeed tastes like a cook out! Not the restaurant kind but the family gathering where the grill had been fired up for lunch that day. Always super delicious and the shakes are just fantastic all around! Hamburgers are great, if not a little overwhelmed with sauce. But lucky for them, that's how I love it! The must have shake on the menu is definitely the Banana fudge for me. Or the Egg Nog flavor if it's December. The employees are also super friendly! Always happy to help out, but some nights, it seems like they don't have enough help. However, they still seem to make it work for them. It's all honesty amazing, and I would definitely recommend going here.

Edit: Loved this place so much I started working here. Was spot on when it came to my description of their food, cuz not only does it taste like a family cook out, but feels like one too. Feels like seeing those cool aunts, uncles, and cousins and having a good time with them while working! Everyone I've met works really hard, I absolutely love...