uBreakiFix - Phone and Computer Repair — Local services in Johnson City

The employee who diagnosed my device and took it for repair was very condescending and rude. A severe lack of customer service. Obviously I brought the device in for repair because I could not do it myself, which is why he has a job. I didn't appreciate being talked down to by the employee. He seemed very irritated I had a few questions to ask and didn't immediately understand his reply. He was being extremely vague instead of just saying "yes I've seen this before and can handle the repair, do not worry". Also the website could have a more clear breakdown of the prices of services, price of diagnosing, what is provided by the "free" diagnosing, and just how the deposit and remaining balance will work. A provided example of an itemized receipt &/or just a more clear explanation of the breakdown of every cost and what is provided for that cost would be helpful and appreciated. They also said they would call when it was ready and they did not call, they only emailed me. If I had not checked my email that day my device would've just sat around the shop. Also you would think when dropping off a nintendo switch with Joy con drift they would just go ahead and take care of the drift since it's just $12 parts on Amazon but the average person doesn't have the tools to perform the repair but since you already were working on it the employee could've called and said "I noticed joy con drift on your device. Would you also like me to go ahead and take care of that as well?" This oversight reflects very poor customer service. You cannot say you didn't notice the drift because that would reflect a lack of quality inspection after the repair is completed. Also I dropped off 3rd party joy cons with my device and one wasn't connecting and it was taken for diagnosing along with the device and when I got everything back the joy con was not repaired and no explanation was provided by the employee. Furthermore when I picked up the device I could hear the technician tell the other employee that they didn't want to deal with me again because of my questions and he made his co-worker go take care of me instead of facing me a second time and explaining to me what was wrong with the device, what he did to fix it and why he didn't bother to fix either joycon. Also when getting the fixed Switch back, the audio jack stopped working because he failed ton reassemble the device correctly. The audio jack worked perfectly before dropping it off here. Next time I need something fixed I'll drive to another location to avoid the poor customer service and condescending attitude of the employee. Thank god the Switch 2 is on...

My gaming PC recently had such a confusing problem - just going unresponsive about 10 seconds after logging in to the desktop, but not actually freezing entirely (my mouse cursor still moved but clicks didn't seem to register and apps would be endlessly loading). I tried a start-up repair, system restore, getting a new keyboard and mouse, and even uninstalling the Windows Update I thought caused it, to no avail as the problem persisted. I was at my wit's end, especially after being ghosted by a different computer repair place.

Then I contacted Ubreakifix and got an immediate response to bring it on in. Once there, my PC didn't show the problem I was having, which made me feel utterly ridiculous. However, both employees believed me (I had taken a video of the problem at home to show them in case I wasn't doing a good job describing it) and complimented me for crossing off a few likely sources of the problem by my own attempts to fix it. They had it for a few days, testing it, and while they were unable to recreate the problem, they did fix it. It very strangely may have been a combination of a backlog of HP Support Assistant updates combined with the Windows Update butting heads.

Regardless, it's fixed now and I am so relieved. Both employees were very patient and explained very well the steps to take IF the problem persisted once I brought it home today. While those steps are now proven unnecessary, it helped to have a game plan of what to do next and gives me an idea of what to watch out for in the future with the PC. The price was reasonable and very affordable for the fix, and I will definitely return there if I have any further issues with my desktop, laptop or phone. Can't recommend them enough. Thanks again, Mr. Cole and...

I had broken the screen on my iPhone pro 13 max. Luckily my insurance through Verizon didn't have a deductible. I went through Verizon to select my repair option and chose Ubreakifix since I did not want to send it via mail and be without my phone for 3 days. I called Ubreakifix on a late Friday afternoon to ensure they had the parts or would be able to fix it when I arrived. Justin assured me that I would be able to select the repair date without the parts being available (👍) and said it would be minimum 1.5-2hrs (bc it's a full screen repair and can't for see if there would be any issues (communication 👍👍). He also mentioned that if I arrived after 4:30-5pm his tech support team wouldn't be there and there could be additional wait time if unforseen issues arise with the phone (honest communication 👍👍👍), but tech support is available most of the day even on Saturdays. So I came next day on a Saturday morning close to an hour after opening. They of course already had phone repairs they were working on and always someone coming in the door. Colton informed me bc of that it could take 2-2.5 hrs depending. No worries, I was prepared to wait. However, my phone didn't have any unforseen issues or additional things to repair just the broken screen. My phone was repaired in a lot less time. It may not always work that way if I have to come again. But I will definitely choose to come to this store if it does rather than have to send it in via mail or have a repair tech meet me. Thank you so much Colton...