Famous Pizza Johnston — Restaurant in Johnston

Tonight we decided to order hamburgers. When I called to order my order for two cheeseburgers and fries and attempted to pay for my order over the phone I was told the delivery driver would swipe my card with his portable credit card machine he had with him. When the delivery guy arrived , two hours and 7 min later, ( we were told it would be 40 min. And called after one hour and 15 min and were told we would be the next delivery) when the delivery arrived the delivery boy parked at the end of the driveway and I came out of my garage and walked to the end of the driveway and retrieved my order. At that time the delivery boy said he had no machine to swipe my card and that I would have to call in. After tipping the driver I went inside to have dinner. Iam a Homecare nurse and live with an elderly gentleman and we finished dinner and proceeded to clean up and attend to my patient and planned on calling in my payment as soon as I had him situated. I looked out my window and the police were in my driveway. The officer said famous pizza called them because we didn't pay for our order. ARE YOU KIDDING!!!! Two cheeseburgers that took over two hours to be delivered , were burnt and half of mine went to the dog . Oh the dog! We were accused of letting the dog out to attack the delivery boy. The delivery boy who didn't even pull into the driveway, and I walked out of the garage and down the driveway and met him to get our long awaited order. The dog is Germain Shepherd behind a 6 foot fence that has a padlock on it and no one goes in or out of that fenced in yard. The delivery boy asked if "maxi" could jump the fence and I laughed and said no because she can't and never has. I was treated like a criminal when I finally called in to pay for my burgers that I will never order again. I was told "we don't conduct business like that in this neighborhood, I don't know where you are from". Conduct business like "that"??? Being told a delivery would arrive in 40 minutes only to have it arrive over two hours later and after trying to pay for my order twice had the police called because I didn't call them back within what famous pizza felt was an adiquate amount of time then being told the lie about us letting the dog out (behind a 6 foot fence ) to attack the delivery boy that didn't even come into the yard. Ok, sure. Great way to conduct business. We do not and will never recommend this place. From the two hour wait for two burnt hamburgers to a police officer showing up at my door for non payment that I unsuccessfully tried to pay for twice . This was by far the worst case of doing business with anyone that I've experienced. I will do my best to spread the word , this is not what our community needs. Especially not what a long time elderly resident ( over 70 years ) needs to experience. Shame on...

Horrible experience. I ordered 3 large pizzas and was told that they would be delivered within 45 minutes. An hour past the time I called I called inquiring where the pizzas were. I was told that the delivery driver went to the wrong address and that he would be there in about 20 mins. Upon his arrival I opened all the pizzas to find them squished against the side of the box. I called and explained that the pizzas were all squished and messed up. I was told that the pizzas could be remade but unfortunately it was well past 8:20 and I didn’t want to wait over an hour again so I asked for a refund. I was told that refund couldn’t be processed but that he would give me a credit for the 3 crushed pizzas. I called and ordered again the same 3 pizzas I had ordered previously as well as an additional 2 orders of chicken wings that I made very clear I was acknowledging were extra. I was told that they weren’t going to give me all 3 pizzas free but I told them that’s what I was told and the only reason I was giving them another try. I was told it was all set. About 5 minutes later I got a call saying my order was going to be cancelled and that I could go and drive during a snow storm to get my cash because they were going to refund me. I will never be ordering again. If your going to be a successful business you should more then definitely keep your word to...

I’ve been here a few times since moving to the Hope/Cranston area and don’t get take out too often but when I do I prefer pizza or grinders. Tonight I ordered a square pie 🍕 half cheese half cheese pepperoni. It wasn’t quite ready at the pickup time they said which was fine it’s a Friday night and I worked in hospitality my entire 20’s I know what the rush is like and could hear the other phone ringing while I ordered. I guess the owner thought because I waited a few extra minutes that I’d be upset because he gave me an extra free large cheese with my order, but I admired the murals on the walls and the nightly news. I’ve had a few sandwiches and the chicken tenders meal also on occasion. The extra pizza goes a long way to those who know what the current economic situation is. Thank you again famous for your...