Rosa Mia Pizza — Restaurant in Johnston

Called to make a delivery order, once making the order was put on hold which was no problem. Another person answered the phone and don’t know what I was on hold for when they asked for the name I told them they didn’t ask for one and then also said they could take my card information which then I asked if they needed my address which they also didn’t take, I was put on hold again. Once coming back on the phone the girl informed me that they could not deliver to where I was even though it was 1.3 miles away and 4 minutes from them. When asked why they couldn’t she told me that they couldn’t go over there so I said it was a little over a mile and then she told me the reason was because they didn’t have enough drivers. But they could go to the other address they thought was mine which is 3 minutes from them. Needless to say I was very upset after placing everything and then finding out different excuses I couldn’t place my order. Good thing I didn’t give my card information without asking them if they wanted my address...

I would have given 5 stars because the pizza is delicious! Nice and thick and since we like a crunchy crust and edges , we order it well done...still nice and soft and moist In the middle but when bitten into one gets the crunchiness also.

I've picked up pizza several times to take home and the employees were always very friendly and talkative...but the last time I was there an older gentleman was at the counter and he just about spoke to me or acknowledged that I was there! I was the only person who was there and he never looked up..I had to speak first..give my name and he got my pizza for me.. only when I tipped him did I get a thanks have a good night. Maybe he was just having a bad day...

This will not stop me from recommending Rosa Mia or going there because the food is delicious! Oh and they...

Rude cheapskates. We ordered over $100 worth of food for my company. In that order was two calzones which came without the requested marinara sauce. I drove all the way back to request said marinara sauce, and they tried to argue with me insisting that it was in the box (it wasn't). He reluctantly handed me about a half an ounce of marinara sauce; enough for maybe 1/3 of one calzone, and accused me of being wrong instead of apologizing. When I asked for more, he said "A dollar fifty"; I walked out the door and went to the nearby grocery to pick up some marinara sauce instead, then went back to the office and ate my now cold calzone.

The food may have been adequate if not for these failures, but the sheer customer service or lack-there-of made this a...