Dunkin' — Restaurant in Joliet

I went to Dunkin Donuts this morning at 422 S. Chicago Street in Joliet, Illinois as I do daily before work. A young man took my order which was a Black Pepper Bacon and Egg Croissant with a side of bacon. When I was given my food order I realized it was incorrect. I stated to the young lady that gave me my food order that I requested bacon not hash browns. She apologized and said she would exchange the order for the correct order. After waiting patiently, I could no longer wait as I didn’t want to be late for work. I then asked the young man for a refund and explained he made an error on my food order. He arrogantly said , “Well I heard hash browns.” No apology or anything like that. I then responded, “I guess I’ll be late today and requested to speak to a manager.” He refused and said, “BITCH get out of here!” I’m a senior old enough to be his grandmother. His behavior was horrifying and appalling. I still haven’t received my refund and was treated like trash. I’ve been a faithful customer there for the past 15 years. The treatment and non customer service was simply abysmal and unacceptable. I’m requesting that the young man be removed from the premises permanently. No one should endure this type of abusive behavior especially a senior citizen. I will NEVER patronize Dunkin Donuts of...

I order a large ice coffee NO SUGAR, with cream, extra caramel & a donut. I was told the extra caramel would cost extra which other stores don't charge so I told him never mind the extra caramel. I paid $3.24 or around that amount, at the drive-thru and I received my large iced caramel coffee with cream and a ton of sugar in it which I didn't realize until after I drank it and my blood sugar when up. I also received the donut ordered plus some tater tots which I did not order. I never received a receipt none was offered. I was in a hurry trying to get my ride to the train station so he didn't miss his train. The drink was for me the food was 4 my friend. I am a type 2 diabetic that's why I ordered NO SUGAR. Because there was sugar added to the my drink it spiked my blood sugar level. This could be extremely dangerous and kill somebody who's a diabetic. I had no receipt and no way to reference this calling the store. My major complaints is...

I often stop here in the morning (4am) for hot coffee, in the afternoon (3pm) for an iced coffee...

Mornings are great. Not one time have they given me the wrong order or not completed my order as asked. They are friendly and welcoming, long before the sun comes up, wonderful.

Afternoons not so much. The Afternoons I've been here there's nothing but kids working who are acting a mess, talking about things customers don't need to hear, being loud, throwing things, arguing, or even SCREAMING at each other... they've frequently messed up my order, forget things, rude when I request corrections, or leave me sitting at the window while they're screwing around- with the window open so all can be heard.

I won't go here after 2 pm anymore as of late march 2023.

Still my favorite morning stop. Always quick and polite. All stars are for...