Panda Express — Restaurant in Joshua

Pulled up and waited. No one there, school bus pulls up to the front so I ask the drive thru if I can order before all the kids eat the food. They tell me one minute. I try every few minutes for the next 10 sitting alone in their drive thru. No one around. When they come back on they tell me there is a 15 minute wait for nearly every item because of all the people that just came in. The lady and guy I was talking with were so rude. I’m running solo with the kids tonight while my wife works. I ended up defeated and just left. Ended up at McDonald’s. Love Panda but this is several times I have tried to eat here and always something. Going to Burleson panda going forward or just somewhere else. No one is ever here because of the service. Hope they can figure out how to get it together soon or they will be out of business right off the bat and it will be the customer service that was a direct result. Wish you the best...

I give no stars for this review today, Monday at 515 pm I went to Panda Express because I felt like having a good already cooked meal after a long day, and expecting for a good ordered combo meal, I had expected white rice to be already cooked before I pulled up to your “Fast Food Restaurant “ , and got told there was no rice to be sold and that it won’t be getting cooked or didn’t get cooked because the lack of your employees didn’t want to take there time out of there day to put rice in a steamer with water because the lack of time it would take out of there day with 45 min span of me pulling up at 515 pm exact and not get what I want. Really disappointed because this has been a known issue many times before and I just think y’all are really lacking in the area of determination for y’all’s business to keep going. You lost a 50$ purchase over some white rice that is essential, and lost a...

I've only ever experienced excellent customer service from this location. I've only been through the drive-thru at dinner time though, so I cant speak for lunch time complaints. In addition, they are the only location I've found in a couple of years that will still make the Sweetfire Chicken entree that was cut from their regular menu. I will say that I've had to wait each time by pulling around and parking out front, but the wait is never more than 10 minutes or so, the food is hot and fresh, and the employees that bring it out are always friendly. In a world with labor shortages everywhere and supply chain issues all around, this location gives me more than enough...