Farmer Boys — Restaurant in Jurupa Valley

I went to the Farmer Boys on Valley Way this morning. Was in the drive-through and a young man took my order. I told him I would like A Cobb salad wrap, (for my wife), and a Denver omelet for myself, and told him I have a coupon. He asked, doesn't that come with a drink. I said yes, and told him a raspberry iced tea. I got to the window and he repeated the entire order. The last thing he said was..."and a regular iced tea. I said yes, except its a raspberry iced tea". He said, "oh thats right". A few moments later he handed me the drink, then the bag, and said, "okay there you go". I drove away. Then I thought, I'd better check my order. I looked to find that there was no Cobb salad wrap in the bag. I had to turn around and go inside. He said, "oh yah, I forgot that". Then he charged me more money for the wrap. They made no attempt to compensate me for more time, or aggravation. There are very many places to choose from. I recommend you use one of them, and don't let this Franchise of Farmer Boys make you a victim of there less than quality and...

I was at drive thru ordering 4 chicken strips and a cookies and cream shake. After I paid, I was given to shakes, so I corrected them amd told them I only ordered 1. They took the 2nd one nack, so I waited for my chicken strips. After waiting for 5 minutes, one of the window cashier returns with money. I asked her "what happened to the strips?" Her reply was, "you only ordered a shake and here's the money for the strips." I replied, "so no strips?" She answered, "there's the money so you're problem is fixed." I also received the wrong refund amount $7.50 instead of 10.59 (I shpuld've counted before). Don't get me wrong, I appreciated the refund, but the lack of communication, the incorrect amount, and the sad service is why I gave this restaurant 2 stars...

Did you get a new manager? A few weeks ago, not sure of the date, we ordered 3 hamburgers, one - dry no pickles or onions, X- lettuce with bacon (it had sauce,onion, pickles, 1 leaf of lettuce NO bacon), one - no American cheese add cheddar, (got the wrong burger all together w/American cheese) the last one wanted cheddar (it had x-lettuce, and American cheese.) We had to drive back to get it redone.

This time the employees weren't friendly or helpful. (Infact 2 employees were from the last time) We had a Birthday coupon that required a code but none was on the email and they said it's supposed to show up here and just stood there. The bathroom was filthy with urine on the seat. The employee who unlocked the door ignored it. I had to clean...