Yotty's Ice Cream Shop — Restaurant in Kalona

My previous review on here had 5 stars and said "Great place to go". I am now editing, after a negative experience last night. I feel awful to even say it because Yotty's Ice Cream Shop holds a special place in my heart since I worked there for years not long after it first opened, but this experience was just shocking!

My family wanted to go visit the shop after supper, since it was a nice warm evening, and we knew it wouldn't be open much longer into the Fall. I looked them up on Google and saw that the hours said they were open until 8pm. We went into town and saw it was a popular place, as normal, and there was a large group outside the shop, finishing up their ordering, so we got into the line. At around five minutes after 7, we walked up to the window to order and I noticed the hours said they closed at 7pm. Although, I thought they closed later, I knew how that felt when people continued coming before there was a chance to close, so I kindly told her "I apologize. I thought you closed at 8pm, since that's what it said online." The response I received was shocking and totally threw me off. Afterwards, all I could utter was a slow okaaay. In a sassy and annoyed voice, I was told "Please don't believe everything you see online". While this is good advice, I was hoping that my small town ice cream shop would have the integrity to say "I'm sorry. We should have updated that." Needless to say, our ordering was a little tense and when my young son didn't know what he wanted right away, he was told he needed to "decide quickly or she would shut the window" (in a completely serious tone). I read him the kinds of ice cream and thankfully he decided quickly. I held it together and was so glad to get our food and get out of there. I will be a little nervous from now on, but hope to return to better experiences. If you want customers to have accurate information, I would suggest keeping the hours updated on Google. Not doing so, could also work to your disadvantage, if it says you close earlier (so that's what everyone thinks), so they don't come and you lose customers. Despite it being frustrating, had I been her, I would have appreciated bringing in more money for the shop, as the line continued for a while after we went through and others also believed they...

Ice cream is about the same as every other ice cream place, but the woman making the ice cream is the rudest service industry person we’ve ever encountered. We had a toddler who was being difficult, and stepped aside to settle him down for less than a minute when the woman called out 1/3 of our order, and when it took my 15 seconds to come around the corner to pick it up, she made a snarky comment about “walking away from the window and losing it.” Then my wife grabbed another one immediately after, turned to give it to our son, and the woman yelled out the last part of our order, and starting “counting it down” as if she would have withheld the order we paid for because we didn’t adhere to her unspoken rules/instructions. This was our first time in this town after moving to the area, and we will never be back to this place, where they need to learn how to be just as patient as they expect their customers to be while waiting in line. They also screwed part of...

They sold me melted ice cream. I couldn't eat it. Got all over my arms, clothes, car, etc. They didn't care and said there was nothing they could do and that's how it is... I know this isn't true because a week prior I had absolutely delicious (maybe even the best I've ever had) frozen ice cream there. Maybe it depends on the night or who is working. You could either get great ice cream or a mediocre bowl of ice cream flavored milk. It's kinda like a game of Russian roulette just with dairy....