Joy Wok Super Buffet and Hibachi — Restaurant in Kansas City

Third and final time visiting. The first time was GREAT!! They had just opened and everything tasted fresh. Great variety of foods to choose from and seasoned nicely. The second time was during their seafood weekend. They had the same foods available plus crab legs and other seafood…price is higher. However, the food wasn’t as seasoned and fresh as the first time. I visited their location in Kansas twice afterwards and EVERYTHING was great!

This third and final time however…the food wasn’t so great and the service was terrible. I called before I arrived to confirm their lunch time and cost. The guy at the desk answered initially by only saying “hello”…as if he was at home. When I arrived, he was on his phone and didn’t even acknowledge I had walked in. I walked over and spoke to him and he responded like me interrupting whatever he was doing was such a bother. The waitress initially was very sweet and hospitable. She asked what I wanted to drink. I responded “Pepsi” then asked if a drink was included. She responded yes. However, when the check came I noticed I was charged extra for the drink. I pointed that out to her and she then informed me the drink was not included. I responded that she told me different when I originally asked and she responded with, “Oh my English isn’t that good.” I didn’t feel I should have to pay for that misunderstanding, especially since I barely even drank the drink. So I took the check to the guy at the desk to fix. After explaining the issue, the guy sacastically says “Sure, you want a free drink.” The waitress then walks over to the desk and the guy tries to explain what she needs to do differently to avoid this misunderstanding. Instead of listening and accepting accountability, she blurts out how bad her English with an attitude then storms off. The young boy claims he was the manager, but said it with a smirk so I didn’t believe him. Either way, their customer service definitely needs a lot of work.

Also, prior to eating, I witnessed a customer follow another waitress to her work station and confront her about not washing her hands after leaving the bathroom. Again, no accountability was taken and that young lady got an attitude and got loud with the customer and young boy when he came to discuss that...

Would not recommend getting take out from this restaurant. I would also not recommend eating any of their sushi and possibly other fish products either.

I placed a take out order. It was for some reason difficult to explain my order to the person who took my order, which consisted of things like side order of plain white rice, plain noodles, plain sautéed shrimp, philly roll with no sesame seeds , smoked salmon nigiri (they said they didn’t have smoked salmon, i said it was on their menu, then they said “oh yeah we have it”), and a few other items with zero mods. Before even getting handed my order they said they had to remake the sushi roll. Was asked to wait at the bar. Wasn’t upset because at least they caught it and I understand there was a (very simple) mod to the roll. Got all the way home just to realize that the plain sautéed shrimp I ordered had been fried and had pepper all over it. I drove all the way back to the restaurant. Was asked to sit at table next to the door where cold air was being blasted in my face every time someone walked in or out of the building. They remade the shrimp and gave me a $20 gift card which is whatever. I highly doubt I’ll ever go back there to use it. When I got out the door I opened the box and saw they had given me fried shrimp again, just no pepper this time. Decided to cut my losses. Got all the way home, opened the container with the “smoked salmon” nigiri and was instantly afraid to eat what I was looking at (first pic). Smoked salmon nigiri is supposed to look like the second pic. Drastic difference. I realize that the salmon is probably seared instead of smoked but if they are putting seared salmon on nigiri they need to state that on their menu, not that their options are raw or smoked. When your restaurant is serving people raw fish, you need to be able to get it all right and be clear on what you’re serving. This is exactly how people get sick from sushi/raw fish etc. Considering the gas I wasted to drive back to the restaurant, the fact I will not be eating the questionable nigiri, the fried shrimp and possibly the philly roll, the $20 gift card was kind of like a slap...

WARNING No Itemized receipt to hide hidden service fee

Being in town for KC Retro we always look for a Sunday meal that can please everyone.

We landed in Joy Wok because it reminded us of China Buffet in Austin based on the menu and Google reviews.

We arrive and we we're greeted by a sign that said $25.99 buffet.

You're walked to a table, then they ask for your drink order. Past that it is a buffet so you do everything yourself.

The normal selection is there. You got your fried foods and Chinese. You're different types of skewers. There's a gentleman making sushi and then there is roast beef section.

There wasn't much people getting the mongolian stir fry because there is nobody's servicing the service area. We stood there for 15 minutes and didn't receive any type of help.

There is kids running around everywhere unattended. They were dropping utensils on the floor and putting it back into the food, dropping food into various places that it shouldn't be and just overall not a good look for the spreading of germs.

The big hit for everybody it seen was the crag legs and it seemed to be what they kept bringing out the most of.

I think the reason why I'm doing this review more and anything is because it was just made it at best for food but what really bothered me was when I got the bill it said it was $96. I only had three $25.99 meals and even with 12% tax there's no way it should have been $95.

He purposely did not bring an itemized receipt so I had to go to the counter and ask for the copies. They where reluctant to provide it at first iinsisting that it was the tax.

Once I receive the itemized bill it showed a 10% service charge. They could not explain why it was their but since I had already paid I decided this review would be more appropriate.

Demand a itemized receipt. Do not pay...