Popeyes Louisiana Kitchen — Restaurant in Kansas City

Easily 1 of the worst experiences I have had with the service industry. To start the line as always was extremely long and slow . When I finally was able to order I wanted chicken sandwiches only to be told they didn't have any. So I decided to get the 16 piece family meal I requested 1 rice and 2 fries and at least 3 wings spicy and mild. When I arrived at the window I asked the young man to read my order back to me and he did it was correct. However, that is not what was in my bag when I got home. In my bag was 9 dry to the bone breast 1 wing 2 thighs and 2 legs 14 pieces not 16 and nothing like I requested. Also in this bag of chaos was 6 small mash 2 small rice and 2 LG rice. Both containers of rice were dry and unflavored. Missing was the biscuits. That's the order. Now for the out of order in this store which was visible since the window remained open for the duration. There were 6 or 7 employees standing around doing absolutely not nothing just talking and chilling 1 young lady in all black white purse on her back was vaping freaking vaping in the store behind the counter around the food. No gloves no hair nets no leadership and no professionalism. I called and spoke with a Walter who was apologetic and appeared to be genuine. Sagging profanity smoking VAPING and chilling insane and unreasonable. My kids ate sandwiches doubt if I drive 15 minutes to probably have nothing by some smart alleic manager do nothing. So I'm doing this instead In addition to sending videos and pictures to Popeyes international. Tired of these companies thinking good service in not required in all neighborhoods that's was the last time I will ever buy Popeyes. Screw your cute lil commercials provide good service and a good fresh product PERIOD. IT HAS BEEN 1 MONTH SINCE I CALLED THEIR CUSTOMER CARE. THEY TOLD ME 3 DIFFERENT TIMES SOMEONE WOULD CALL ME BACK. WELL NO ONE HAS...

UPDATE: WOW!!!! This location has really turned around!!!! I cannot believe the improvement!!! The food was delicious, and the staff was friendly and helpful. AND the service was so fast!!!!!!!

I hope whomever is responsible for the changes gets a raise and a medal! It's amazing how much changed for the better. GREAT WORK!!!!!

and shout out to Roberto for being super nice and making sure my order was perfect!!!

old review: It's pretty obvious that Popeye's doesnt pay their staff enough to give a damn. As the only fast food place in a mile, you would think this place would be a fine tuned machine. Instead it is a textbook example of poor management. Its obvious Popeyes corporate doesnt care about the surrounding community, as long as the bare minimum returns are met. Its glaringly onvious the mid-level managers possesses no sense of ownership because the embarrassingly long drive through waits are abysmal.

This location exists as a textbook example of the exploitation of minority communities. Substandard food served by exploited workers who do as little as slow as possible. All while providing the corporate masters with just enough profit to avoid scrutiny from quality control or an efficiency consultant.

Wow, I have been in line 10 minutes and and still haven't ordered and there are 6 cars behind me. Seriously Popeyes corporate, how much money are you siphoning from this conmunity that you can overlook how poorly you are serving it?

Please bring in new ownership and managment, who will pay workers fairly and provide genuine friendly and...

Unless you are feeling very patient and have plenty of time to wait, don't go here for your fast food chicken. The bright spots for this store are that the staff is very friendly and, when you finally get it, the food is prepared about like you would expect it to be. The staff at the store is poorly organized. The norm here for a drive-thru wait is 15 to 30 minutes. They seem to wait on the first two cars in line and the rest of the cars are not even allowed to order until the first two cars have received their food and left. The male manager on duty seems perfectly okay with that. In fact he expects you to be patient and friendly even if you've waited 15 minutes plus just to place your order at the drive-up speaker.which translates into very long waits in the Drive-Thru line. Popeye's is one of my favorites for full flavored well seasoned "fast" food Fried Chicken.

if you can endure the It's not uncommon for cars to peel away from the drive-thru line and go somewhere else. From the little observation I've been able to make, it seems like it's every- employee-for-himself. There's no evidence of teamwork just to order the food. But the drive-thru line at this store is very slow. Unless you're feeling patient and have plenty of time do not go through the drive up. I'm not sure about the inside store because I haven't had that experience. But it's probably similar.This translates into very long waits...