Subway — Restaurant in Kansas City

Hi there,

I had a very bad experience at this subway and received inappropriate treatment from Ivon, who is the manager and her co-worker. Their behavior was extremely rude, unprofessional, an inhumane.

Let me start off by stating I came in with a coupon and asked the co-worker what sandwich is excluded with my coupon and she told me three sandwiches that would not qualify. I chose a sandwich that I could use and asked for guacamole on it.

She finished my order and told me a higher price then the coupon. I asked her why it is higher and she stated it's because I added the guacamole on it. I requested to take it off.

I informed her that I was not aware that I would get charged an extra $1.50, so I asked them to take the guacamole off, but the the lady worker informed me she would not take it off and I would still have to pay for the sandwich.

She then requested that if I wanted a sandwich without guacamole I would need to pay for the previous sandwich and pay for a new sandwich.

I then asked to speak to the manager. She stated the manager was not in the store, but she can call her. She called the manager and had a conversation in Spanish with her. According to the worker, the manager, Ivon, requested I pay for a new sandwich but I could not use my coupon.

I explained to the lady worker that I did not think its fair that I cannot use my coupon and she stated I can take it or leave it. I explained I would be speaking to corporate about both their behavior and left the store.

Later, I called back to speak to Ivon, the manager regarding the incident and how I was treated. She stated that is how things are done at this Subway and I am banned from the store.

Both ladies were very unprofessional and addressed the situation in a ill-suited manner. Be careful with the lack of respect you will receive when you order at this particular location. Apparently, they believe the worker is right in any situation.

I have contacted corporate and hope someone with better common sense can at least provide an apology for the poor service I received from Ivon and...

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