KAKATIYA LOUNGE & KITCHEN — Restaurant in Katy

Review: Mixed Experience – Good Food, but Service Needs MAJOR Improvement

We visited for Tuesday Dosa Night and were impressed with the quality of the Dosa, Sambhar, and Chutney, which were excellent. However, the overall service experience was very poor!

Service Issues: • Upon arrival, there was no staff at the front to greet or seat us. We had to enter the restaurant and even knock on the kitchen door twice to get attention. • Basic service etiquette was lacking—we had to ask for silverware and water instead of being provided them proactively. The waiter touched the glassware from inside and nor did he wore gloves. Which was gross to witness. • The Sambhar and Dosa were served cold. After requesting, they did serve them hot, indicating a possible communication issue between the kitchen and service staff.

Food & Ambiance: • The “Masala” of the Masala Dosa was overly spicy, filled with an excessive amount of red and green chilies. • The lighting needs improvement—the LED lights seem more decorative than functional, making it difficult to see the food properly that you are consuming :(

Suggestions for Management: The restaurant would benefit from improved staff training to ensure proper greeting, seating, and attentiveness to customer needs. Additionally, addressing the communication gap between the kitchen and service staff would help ensure food is served at the right temperature. Lastly, upgrading to better quality lighting would enhance the overall dining experience, making it easier for customers to see and enjoy their meals.

Overall Impression:

Despite the service shortcomings, the food was good, and we are willing to give the restaurant another chance in hopes of a better...

I recently had the pleasure of dining at Kakatiya, and I must say, it was an exceptional experience that deserves every one of these five stars!

From the moment I walked in, the warm and inviting ambiance set the tone for the evening. The decor beautifully captures the essence of India with its vibrant colors and traditional elements, making the space both cozy and elegant.

The food, however, was the true star of the show. Each dish was a masterpiece, bursting with authentic flavors and prepared with care. The Mirapa Mutton was awesome perfectly paired with their soft, buttery naan. The Chicken Ghee Roast Pulao was fragrant, with the ideal balance of spices, and the samosas were crispy and flavorful, served with tangy chutneys that elevated the dish.

The staff was incredibly attentive and friendly, always ready with a smile and helpful recommendations. They made sure we felt welcome and well taken care of throughout our meal.

What truly impressed me was the attention to detail in every aspect – from the presentation of the food to the perfect pacing of the courses. It’s clear that this restaurant takes pride in delivering an outstanding dining experience.

If you’re looking for authentic Indian cuisine with top-notch service, Kakatiya is the place to go. I can’t wait to return and try more of their incredible dishes! Highly...

I recently had the pleasure of dining at Kakatiya Lounge & Kitchen, and I must say, it was an unforgettable experience! The ambiance was elegant and welcoming, perfectly complementing the fine dining experience. From the moment we were seated, the service was attentive and impeccable.

The menu was a wonderful fusion of traditional Indian flavors with a modern twist. Every dish we tried was artfully presented and bursting with authentic flavors. The Chicken 65 and Kashmiri Chicken was aromatic and perfectly spiced, the Moringa Chicken is a perfect blend of healthy and spicy choice, and the Ghee Roast Pulao was – simply divine!

I was particularly impressed with their innovative take on classic Indian desserts, especially the Indian version of flan (Zunnu).

Overall, Kakatiya offers a top-tier fine dining experience that stands out among Indian cuisine. Whether you’re a fan of Indian food or trying it for the first time, this restaurant is a must-visit. Highly recommended for food lovers and those looking for a sophisticated...