Starbucks — Restaurant in Keizer

i usually go to this starbucks before i go to work in the morning. i usually never have any problems - and the food and drinks are always made correctly. but today i had a very bad experience with kailee who was running the drive thru. i placed my order through the app which said it would be ready at 6:30 i went into the drive thru a couple mins past 6:30, and when i got to the speaker Kailee asked me what i would like to get started, i let her know i was here to pick up an order, in which she said “ummm.. usually our pickup orders take like… 10 minutes to make… so you will have to wait” her tone was very rude, she didn’t tell me to pull forward or anything.

i have no problems with waiting - i just don’t understand why she would word it like that. i’ve worked in drive thrus before and a good way to address this would be to say “we are still working for it but we will see you at the window” or “it’s taking a little longer than expected, if you could pull up to the window it might be a short wait”

very disappointed in Kailees customer service skills, especially after being a customer to this starbucks...

Worst customer service of any Starbucks in Salem/Keizer area.

It's closest to my home so I check every week or so to see if it improves. Sadly it only seems to get worse! I end up setting my meetings with others elsewhere in town (Lancaster & D Street Starbucks is awesome; as is Broadway Coffee House).

Requesting water or asking to use the bathroom is always denied (violates corporate policy) and done so with a creepy sense of glee on the part of staff members.

Atmosphere is cold and unwelcoming. If I'm in need of a quick hot drink locally, there's a Starbucks in Safeway with awesome service (and Safeway discounts to boot!). Bentley's and Dutch Bros are also close at hand.

You deserve better than to be treated with contempt — just go elsewhere as there are plenty of coffee vendors within a block or two who consistently provide awesome customer service.

My apologies to the 2 or 3 employees who want to be helpful, but are instructed not to be by the owners...

Normally pretty decent service here, been going about once a week for going in three years, but today I ordered a pour over and was told it would take a little bit. A little bit turned out to be 32 minutes. They helped over 20 maybe upwards of 40 customers before getting me my coffee. Iv worked at a coffee shop before. Under no circumstances should a pour over take that long. They just plain forgot and eventually remembered to make my drink.

Was given an insincere sorry we got busy when I mentioned that 32 minutes is not a little bit. Also they messed up on the size of my drink. I asked for a large and got a medium. I was charged for a medium but I should be able to say my order clearly and concisely and have it interpreted correctly.

Coffee was weak and they went real light on the half and half.

Just a bit chafed the zero effort was made to make it right. Like at least fake being sorry at the very least lmao? Even I can do that much in a...