McDonald's — Restaurant in Keller

We live here in Keller and when we are on the go, this is the location we stop through to grab a drink or a quick bite to eat. When we first moved up to Keller, this McDonald's honestly was one of the best I had ever stopped through. The food was hot, the service was quick and friendly and fairly clean for a fast food joint. The last two months, the staff has changed, and are rude and obnoxious teenagers who are only half paying attention to their job and what you order. I understand the age level that will typically be working here and fully expect mistakes and immaturity to a certain extent, but this group is rude, disrespectful and one mishap from ending up on the news as a location where they catch the staff like spitting in food. That is the best way I can describe the level of immaturity now working at this location. Very disappointing as well as that we have complained a couple times to the Store Manager, and it is now become business as usual. This is low, even for McDonald's and a fast food place. Lets get it together, I hardly eat here....but when I do...it would be nice to see friendly staff and food properly made and hot when delivered. Only reason I even stopped to review, was because I live in Keller and want to know when I stop through here, I am getting a good experience as well as all others coming...

Incompetent Workers, Bad Management. ALWAYS A LONG WAIT with a FULL kitchen staff, 80% of the time my order is incorrect. If the order is correct the food quality is terrible; cold stale fries, old burger, stale nuggets. Staff always looks confused.. I keep trying to give this location a chance, but today was the last straw.. After waiting 15min in the drive thru and another 5min in the wait lane. I saw 6 other cards get their order. I was the only one waiting for a burger and fries only.. I literally watched them give my food to someone else who stuck their hand in the bag and realized it was incorrect.. The person gave the food back and they proceeded to take the food back and then come give me the same food! DISGUSTING!! I was so disturbed I went inside to get my money back, had to wait an additional five minutes just for them to say they had to get a manager and couldn’t find one. Just stood there waiting. In that time I watched two people in front of me who also had issues with their orders. This location is poorly managed. I will...

I usually don't review fast food places because they are, for the most part, all the same. If you have been to 1 McDonald's you have been to them all right? Not so much! This is the worst McDonald's I have ever been to. I give it 2 stars only because it is cheap and convenient. I don't expect much from a fast food worker, but I do expect them to have a good attitude, be knowledgeable, friendly, and get my simple order correct. In the time I was waiting for my 10 piece McNuggets, 3 people brought their food back to the counter because the guy at the register got them all wrong. One of the issue is that the workers up front speak English but the workers in the back all speak Spanish. There is a serious lack of communication going on here. By the way, my 10 piece McNuggets finally came out, too bad it was missing a McNugget, I guess someone back there cannot count to 10, must be missing a finger! The manager did hook me up with my missing McNugget and 3 extra ones to...