Sonic Drive-In — Restaurant in Keller

Good Afternoon Melanie. I am one of The managers at Sonic Drive in on Keller Parkway. I would like to start out with saying I am truly sorry you had an bad experience with us. We only wish the best for our customers and community. I would like to add; like my General Manager said, we are a privately owned and operated franchise store. We are not a corporate store. Which means yes we still follow corporate rules but we don’t do everything the same way. We do however have to tell our customers to call the 800 number if they would like to refund their online order because it’s one of corporates new policies. As far as someone higher than my Gm there isn’t any for our store. I can assure you that my General Manager is one of the nicest people you will Ever meet and if you got cut off on the phone it was because of bad cell service or our landline disconnected. I hope you have a blessed rest of your day and hopefully you can give us a second chance!!

Response to Melanie Roberts : “The absolute worst Sonic and worst service I have ever experienced at a Sonic. The store manager Daphne laughed and hung up on me. Have left messages for the manager over her, but no response from him! This tells me alot about this franchise. I called the 888 number and told them about this. I still have yet to hear anything from David, the district manager. I pass this Sonic everyday......I will go out of my way to another location from now on. And after my review Noone...

Went their last night around 9 pm after work get to the drive through she says "welcome to sonic order when ready" i replied with "ok ty" we're looking at the menu and deciding what to get and whomever this slow employee is of yours kept repeating themselves over and over so finally I got snippy and replied back with "you said order when ready I'm not ready yet." So we finally decide what we want and maybe not even 2 mins later and guess what? this person straight up ignored us for a solid 10 plus mins before we just drove away and went to your competition instead and was served faster and politely. Apperently sonic just hire's anyone and everyone who lack basic manners, understanding of their own phrase, and basic common sense. Don't say order when ready if you don't actually mean order when ready. Won't be back here for a very long time now. Yes sonic corporate you read this right your staff straight up ignored an easy 50 dollar order that went to your competition.

Reply to the sonic comment.... I am not calling your corporate line just to be given some voucher that I don't need. This negative review will do far more damage to your business as word of mouth spreads as I know several people who check reviews before trying a place. Do better and actually hold your poor staff accountable as this isn't the first location with these kinds of issues...

Absolutely the worst customer service I have experienced in Texas. We moved from California getting away from rude, unprofessional people to come to this beautiful city with respectable people to have such a rudee lady behind the microphone at this sonic location. We made an order and she didn't even let me finished when she already had hung up on us, then we pressed the button again just so this lady be extra rude said we didn't have an order but yet the another associate came with the only order she took and had the nerve to speak to me soo disrespectfully and my children hearing how horrible rude she was being to me. To the point my 8 yr old son was soo upset tears came out.. I don't like the drinks my kids do. But to have such a nasty person representing your company is just sad. I came to the other location in Watauga TX because my son really wanted a sonic drink in this 94° hot day and the complete opposite.. Outstanding customer service, fast, funny and friendly... Keller is a beautiful city please do not represent it this way with such nasty lady working behind your company... I will never come back regardless of being 8 minutes from my house.. If u a business person losing $15 dollars a week you'll understand that a penny makes...