Arby's — Restaurant in Kenai

nsulted her next of kin. After I didn't hand my phone through she brought the card reader out through the window, had to redo the scan because of the rain just adding to the uncomfortable experience that our interaction has been. After she received payment she then attempted to hand us kids size lemonade, we stop and politely ask weren't they supposed to be large? Annalise then start to once again rudely explain that we ordered "regs". (We did indeed not order regs) having to once again put this cashier of a local business unprofessional attitude to the side we explained that we ordered larges. Sighing she hads us our cookie and tells us she will bring them outside. We pull forward she comes out with them hands them off and says nothing as we say have a goodnight. I don't know if something in her life isn't the way she wants but has no ground to act that way. If Arby's needs her to work there better chance having her as a cook or somewhere where it's y'all's problem and not a tourist or local or anyone in that fact no one deserves to have the experience Annalise had provided for us. Thanks for passing on ur bad...

Usually I go thru here 2-3 times a week with my wife(lol I know we have a problem) and it’s usually very friendly, nice, quick and we are always satisfied with our visit. But tonight was toxic and terrible and we probably won’t return until Annalise is no longer working there. For her to call me a liar and want my bags back to make sure I’m not lying over a chicken sandwich is beyond wow . After she ran her chubby little fingers thru my wife and I food she realized she messed up pushed our bags back to us thru the window and when to get the missing sandwich. Put it in a bag and quickly shoved it at me said BYE! And slammed the window. She must be new or something bc the managers, employees and Gm of Arby’s all know me and behavior for an employee yet alone a manager has no business in a professional setting. She not only creates and toxic environment for myself but she also creates in the work place by being a “leader” for Arby’s in the same demeanor. Congratulations Annalise, we will be finding a new restraint as a normal...

A lady at the register helped two people in front of me, with different orders. When I went up she turned around and started to package food straight across from me, in front of me. Ten minutes later, she comes to me and asks what I wanted. I said, " medium number five to go with a strawberry shake." She said they didn't serve strawberry shakes anymore, so I said a coke. She asked what size. I said medium. She asked for here or to go. I said to go. Two other people walked in and she was already in the process of packaging food. She said she would be right with them immediately and they acknowledged her. This is one of those situations where you would have to be there to know what it was really like. She was VERY rude to me...