The Fish House — Restaurant in Kendall

Last night I attended The Fish House with a group of friends and the experience that we had was completely appalling. I have never received such awful customer service from a restaurant in my life, not to mention the complete and utter disrespect that my party and I received. When we arrived there for dinner, we were in high spirits but that all changed rather quickly. After being seated, the waitress came out to our table, and we ordered drinks and oysters, which came in a reasonable time frame, but everything went down hill from there. One of the girls in our party was not having oysters, and she was ready to order her meal before the rest of us, so she wouldn't just be sitting there staring at us while we were eating. However, the waitress completely disregarded that fact that she was ready to order on several occasions. Finally, after we all ordered our meals, five out of the six dinners came out in about a half hour but then when the last one came out it was wrong. I had ordered lobster tails in a garlic sauce with a side of corn on the cob and tostones. The food that was brought out was shrimp in a garlic sauce and no sides. I obviously told the waitress that the food was wrong and she said that they would remake it. Additionally, one of the meals was missing a side as well, but at that point, we did not even say anything because the restaurant was very hectic and we were hungry. So I sat patiently waiting for my food as everyone else ate their dinners. An hour later, there was still no dinner for me. Everyone was finished eating, and some were even in a rush to leave, but I haven't even received the food yet. At that point, I was a little aggravated, so I got up and went to speak to the manager (from my understanding her name was Chairo) who didn't even acknowledge me and the fact that there was an issue at our table. She just stood there a nodded her head. She then went to speak to our waitress, and they told me the food would be coming out shortly. Another 30 minutes went by, and the food never came. Two people in our party wanted to pay their bill and get to-go boxes, which took an incredible amount of time as well. I again asked to speak to the manager at which point she was just completely ignoring me and rolling her eyes. Then I again asked the waitress where my food was, and she said that she had canceled the order since she heard me saying that I did not even want it anymore. First off, I was telling that to my friends amongst my table and never to her so I do not understand why she would cancel the order without speaking to me and basing her decision off of eavesdropping. Still, no manager at this point and the waitress is completely flustered and has lost touch with reality and messing everything up, including the checks that we told her were going to split in a particular manner. What do you know, still no dinner for me though? At that point, I told the waitress to tell the manager that I was not paying for my meal. The manager never came to the table to offer us a round of drinks or even an apology and acted completely unprofessional. Almost two and a half hours later I received my lobster tails without the sides I had ordered. The waitress said they were coming out but as predicted they never came, and I, unfortunately, got up and left to eat somewhere else. I will never be returning to this restaurant, and I am disgusted with how my party and I were treated. To top it off, right before my friend was exiting the building the waitress had the nerve to tell her that she would have to cover the difference in the bill for the meal that I refused to pay for because of the lack of hospitality and respect that I received. Lastly, the icing on the cake was when I was standing outside, and another family had walked out and said that they never received their food and waited for over an hour and now are going home hungry. Word of advice, stay away unless they get new management!!

P.S. If I could leave 0 stars I would, as this place does not even deserve...

Nestled along the shores of Miami, "The Fish House Miami" beckons with the promise of a maritime feast that marries ocean flavors, ambiance, and service that sets a new standard. With an invigorating sea breeze, delectable offerings, and an atmosphere that transports you to a maritime escape, this establishment truly captures the essence of seaside dining.

During my recent voyage to "The Fish House Miami," I embarked on a gastronomic journey that led me to their delectable "Fish and Rice" creation. A dish that encapsulates the essence of the sea, the "Fish and Rice" was a harmonious medley of succulent fish paired with perfectly cooked rice, a celebration of flavors and textures that echoed the waves beyond. Each forkful transported me to the seaside, a symphony of maritime indulgence.

However, an exceptional dining experience isn't merely about the cuisine; it's also about the individuals who curate it. Our evening was elevated by the impeccable service of our waitress, Olivia. With an infectious smile and a comprehensive understanding of the menu, Olivia guided us through the maritime offerings, offering insights and ensuring that every facet of our experience was attended to. Her attentive nature and genuine enthusiasm added an extra layer of joy to our evening, transforming our visit into a cherished memory.

The ambiance at "The Fish House Miami" is a perfect blend of seaside charm and modern sophistication. Soft lighting creates an intimate atmosphere, reminiscent of a coastal retreat. The establishment's tasteful decor and nautical accents envelop you in an environment that celebrates both the allure of the sea and the delights of fine dining.

"The Fish House Miami" pays tribute to ocean bounty with every creation. Each dish showcases their dedication to quality seafood and the art of preparation. The "Fish and Rice" is a glimpse into their commitment to crafting flavors that capture the essence of the ocean.

"The Fish House Miami" seamlessly captures the spirit of Miami's coastal energy while offering a maritime journey that transcends the ordinary. A visit here is more than just a meal; it's an exploration of maritime indulgence, a celebration of flavors and authenticity. As you savor the maritime bounty, be sure to encounter Olivia – her exceptional service encapsulates the heart of "The Fish House Miami," where each guest is embraced like a sea voyager.

In a city known for its diverse dining scene, "The Fish House Miami" stands out as a haven of maritime authenticity, flavor, and genuine care. The memories of their delectable "Fish and Rice" and Olivia's exceptional service will linger in your heart long after your visit, a reminder that "The Fish House Miami" is more than just a restaurant – it's a maritime oasis that celebrates the beauty of the sea and the...

I have been here a few times to have a drink or listen to live music, but this is the first time I've eaten here, and now aren't I the fool? Yes! The food ROCKS. Here's why:

Gator Bites - Tony was thoroughly impressed. They were well tenderized prior to serving and very satisfying! The Cracked Conch - one of my favorites. Despite the fact that this place does a high volume in fried fare and that these were fresh from the fryer, the conch flavor came through fresh, loud and clear so I appreciate that they clearly rotate fry oil with the frequency. #SCORE! Fresh, rustic, delicious! Tuna Tartar. WOW. This dish (thank you Angela!) was MY FAVORITE! It really left an impression with everyone in our 5-person raiding party. Fresh, raw, tasty, made to order, and tossed in a proprietary blend that includes lime, soy, a hint of ginger a lil garleeek. WOW again. Must try. Lightly dusted with sesame seeds. Smoked Fish Dip - It came highly recommended from the New Times and CBS and who knows whom else. I'm a bit of a smoked fish expert. I found this to be creamy, it tastes like it is made with cream cheese but it really just mayo, it is fine and smooth with a spreadable consistency - made daily with mainly with mahi mahi and tilapia, never with shellfish, simple and awesome. I want more. #SCORE! Fish Croquettes - Excellent and fresh, they made me a fan even though I'm not generally into croquettes. Lobster Bisque - I didn't try it, but I heard perfect-hair Rodney moaning as he inhaled his serving, so I assume it was awesome. Fresh Oysters - The side sauce was super fresh, I like the hint of lime, mine would've benefited from more horseradish but still delish! Awesome proprietor! Angela and Jose rock!

Excellent service. Excellent music. Maverick Music was in the house and they come highly recommended too, because the back room was packed with an awesome vibe, awesome crowd, lots of good energy, hugs, and laughs. Highly...