We've eaten here three times over the last few months. I'm part of a group that goes out every week to have a mid-afternoon lunch and just chat amongst ourselves. This review is an accumulation of those three times. We always get a couple of cheese and a couple of pepperoni pizzas. Before you read below - I'm looking at this from the point of view of a guy that spent 35 years living in New York and Boston, and was raised in a Sicilian household. First the pizzas: They're very inconsistent in how they're cooked. One time they come out cooked perfectly, the next under or over cooked (burnt) - even within the same order. I prefer thinner NY style pizza, and for the most part that's what these are, except you can get pizzas that vary widely in thickness from one side to the other. I'm not sure how you even do that. As for the taste, they're very much on the bland side. Not much spice in that sauce. I think they just open a large can of pureed tomato, and what comes out is what you get. Nothing more. The cheese can be floating in so much oil you have to soak it up with a napkin. For people who think the oil is authentic or may come from them adding oil in the making of the pizza. It doesn't. It comes from inexpensive, bland cheese. Inexpensive cheese leeches oil when it cooks. It makes sense they use inexpensive ingredients because I hear so many people talk about how "reasonably priced" the pizza is. For this area, the price of the pizza is on the lower side. The restaurant: No matter when we go, it seems like it's never clean. The staff: I don't think they get paid much. They all look, and act, like they want to be somewhere else. We had a problem one time, and the person at the counter wasn't interested in fixing the order, so one of the guys asked who could fix it. The woman behind the counter said only the owner could fix out order. My friend asked to speak to the owner, and the woman said "he's not here". My friend asked when he would be there and she replied "he never comes in", and rolled her eyes to the ceiling. Customer service score = "Customer Service? It's not my job. Go away. You bother me." So, bottom line: Take it for what it is: for the area it's inexpensive. Taste wise, even though it's bland, for the area it's still better than most. This area has a lot of really bad pizza. So why not go cheap at Big Pie. Hey - if you can't go really good - go really big. Take it for what it is. Don't expect anything more - and you'll be happy.