Subway — Restaurant in Kennesaw

Months ago, Subway rolled out a change to their computer system which resulted in a few sandwiches losing their footlong listings for some reason. This was documented by employees on Reddit and other websites, and they shared that the solution was extremely simple -- go into the system, Menu Manager Software, and re-enable those footlong sandwiches in the POS for them to again become available for order.

This seems like a very simple fix, especially since the 6-inch options for those sandwiches are still available (so obviously the ingredients also exist), but for whatever reason the people I have spoken to at this store about getting these sandwiches available for online ordering again have reacted with derision and sometimes outright hostility.

In the months since this went down, I have played phone tag trying to catch the store manager to let her know about this, yet it seems that she does not want to talk on the phone. Twice I managed to catch women who claimed to be the manager (two different women, so either someone is lying or there were two store managers within one month), one a very young girl who immediately told me to "cope" like she was talking to her kid, and both said that I could just order two 6-inches of the grilled chicken sandwich if I really wanted a footlong.

After this much time has passed and so much difficulty handling such a simple thing, I don't know if it's truly a software issue or if it is an intentional decision on the part of management, either to increase profits on certain sandwiches (two 6-inch cost more to order than one footlong), or because their pride was wounded by someone trying to help them out and now they have decided to double-down to assert their perceived authority.

Either way, this store has become a complete circus since the relatively decent experiences we had with our many orders last year. Maybe it's new management running the ship poorly, maybe it's always been awful and we were simply fortunate enough to never run afoul of the team until now. Regardless, we won't be back, and I suggest anyone looking for a smooth and stress-free experience look elsewhere -- there are MANY options in...

I still sat down to eat (after watching this fiasco unfold ) the manager was quick and efficient although his employee talked so bad about him for no apparent reason to me . he literally from what he told me just got there AFTER renovations . I think that his employees need to be put in check I stood there for 10 minutes listening to this one young lady yap her mouth about what he doesn’t know how to do yet he surpassed her by TAKING my order(after he was done in the kitchen) I then , (might I say after The gentleman made my order faster than she could talk.) sat down and saw basically his employee really has some really low down hatred towards him I could never understand why he never stood up for himself to the nonsense! He needs to get it together or he will be her dogfood I really feel bad for him due to his staff I seen the past two months I’ve been there but with the right PEOPLE I think this store will be ok with the new leadership . The Food was sub par I’d go again as long as...

I like the food here well enough, and I've never had a quality assurance issue from this location. My biggest concern is the staff who lack any sense of urgency when making sandwiches and ringing it up. It could very easily take ten to fifteen minutes to order and receive a basic turkey sub combo, even if you're the only person in the store. I did not want to return to this location, but I decided to give it "one more shot" as my SO really wanted a sub from here, and I said "just wait, it's going to take for-ev-er" and sure enough, I called it. Took us 30 minutes to get in, order and get out - without anyone else in front of us when we came in.

If you aren't in a rush, or just need practice in exercising patience, by all means come here. At least the staff are generally friendly, from my experience. Otherwise, hit up Publix, who know how to hustle and not...