Starbucks — Restaurant in Kent

My recent visit to the Starbucks location near Kent State University left me utterly disappointed with the level of customer service and professionalism. As a visitor to the area, I had hoped for a pleasant experience, but unfortunately, that was not the case.

Upon arriving at the store during its advertised hours (5 am to 8 pm), I was shocked to find the front door locked with a handwritten sign instructing customers to use the drive-thru only. Despite this inconvenience, I decided to proceed to the drive-thru on foot as there were no other customers in line.

However, my attempt to place an order was met with outright refusal by the server, citing that they were "understaffed" as the reason for not serving me. It was baffling to witness an empty store and no customers waiting in line after me, yet I was turned away simply because I wasn't in a car.

I must say, the way this Starbucks handled the situation was beyond disappointing. The lady at the drive-thru window even had the audacity to tell me that I would be served if I returned with a car. As someone visiting from New York City, I am no stranger to Starbucks, and I can confidently state that such behavior and lack of customer service would never be tolerated there.

Furthermore, as someone staying for the summer across the street from this Starbucks location at Kent State University, I find it disheartening that a Starbucks right across the street from the campus would be so unwelcoming to walk-in customers. I chose to walk there instead of drive, as it was conveniently close to the university, and I expected a warm and friendly experience.

This incident left a sour taste in my mouth and has undoubtedly impacted my perception of this particular Starbucks location. I sincerely hope that the management takes this feedback seriously and addresses the issue to ensure a more welcoming and customer-oriented environment.

In conclusion, I would not recommend this Starbucks to anyone, especially if you're on foot or in need of good customer service. It is my hope that they can learn from this experience and make the necessary improvements to provide better service to all customers, regardless of how they arrive at...

This place was awful. Anytime I have gone, I am waiting at least 20-25 minutes. Yesturday was no better. I ordered online and drive thru was packed out to the main road. I was told that my order was going to be at the counter. They made one of my 3 frozen drinks first & held it with other orders. I stood there almost 25 minutes watching them only take care of drive Thru. Finally I said when is my drink going to be made, I have been waiting all this time. People that came in after me was getting there's and leaving. Then another 10 minutes goes by, they finally made my sons frozen drink, and then hand me the frozen drink that had been sitting & was melted. I said something to the girl that handed it to me & she said they could remake it. I continued to wait for mine, while my family walked in at that point because they were worried because it was taking so long. Then said they would refund me at that point. Then my drink finally came. It's the ONLY starbucks within 30 minutes & it's AWFUL. I will NOT go again. I'd rather drive 30 minutes away when I'm already out near...

Good coffee, the only reason why it's 4 not 5 is because it is always busy inside and the drive through is very confusing, as it won't let you out the main thoroughfare because it is a one way entrance. Update as of 2022, while this Starbucks used to be much better, recent employees are atrocious. Their horrible attitude and rudeness is repellant. I ordered mobile order, a breakfast sandwich. It was still mostly frozen. I asked them to reheat it. They refused, saying rudely it was covid policy. I told them that's ridiculous, as I am vaccinated, I did not even touch the sandwich, and I explained I do not want to eat a frozen sandwich. They rudely laughed in my face and said, "Well I am sure you have a microwave." Those two people working the drive through ought to be fired. They do not represent my overall positive experience of the Starbucks brand. Sad to see that Starbucks is so desperate for workers they will hire any rats off the street who have ZERO...