Hungry Howie's Pizza — Restaurant in Kentwood

$56 with no contact delivery charge placed at 3:15pm. It is now 5pm and we're still waiting. Originally said 45 min. We called back at 4:12 since the system said it was on its way 20 min ago and then says order complete...we live 1.5 minutes away! Manager said because of shift change they give the driver multiple orders to deliver on their way home!?!?!? After another 20 minutes had to call back to find out they hadn't checked with the driver!?! Then said they were going to make it fresh but it'll be another 45 minutes and couldn't switch it to me picking up because of how their system works and that they're waiting on another driver? No offer of the food free or even discounted was made?? So basically on paper..this transaction looks like it was pretty on par because of the limited paper trail! (SHADY) 5:27PM FOOD JUST ARRIVED!! About 2hrs and 15 minutes later! Again WE'RE 1.5...

The bottom of both of our pizzas was burnt black. The stuffed cheesy bread was crispy and had hardly any cheese. The staff at the counter forgot about my stuffed cheesy bread, acted like I was lying when I asked for the bread, fumbled around with the tickets on the counter and finally went to get the bread when I held up the ticket attached to my pizza box. Got to the car and realized they gave me a pizza sauce cup rather than the garlic butter cup I ordered. Went back in, gave them the pizza sauce cup back and the man at the counter said “oh you don’t want pizza sauce?” No, I want the garlic butter cup I ordered and paid for, thanks. Got home, opened the garlic butter cup and realized the oil was separated and the rest was chunky. It had a strange taste, we threw it away. Pretty disappointed with this Hungry Howie’s and feel like I might as well have threw $30...

I am a regular at hungry howies on burton UNFORTUNATELY my husband ordered at this one and it was my worst experience ever! When ordering I asked for light ranch, my sub had more ranch than meat and I expressed that to the worker in which I got “well maybe whoever makes the sub didn’t see it” and refused my refund. I then asked well I ordered 3 other items here I no longer want the sub can I just put the cost towards my larger order in which he still said “no I can’t do that” very rude and even used a racial slur towards my husband and I. Also the food was cold and when we told him that he said “so this sub is cold but this is hot” in a snobby manner which we only tried ONE sub. Horrible service, horrible people. I sent the report to corporate as well very unacceptable. Do...