KFC — Restaurant in Kentwood

Today on September 1, 2025 on a Monday evening at 4:30pm, i had just got off from a 10 hr shift. I Needed too use the bathroom and the inside of the mens bathroom was very gross and disturbing. I had to clean the seat with sanitizer and paper towel to be able to sit. On top of that there was no toilet paper & no soap to wash my hands. i had too go ask for toilet paper at the front counter. I came out and there was a coworker or manager, idk who he was, but he had glasses on and the way he was responding to me was rude and felt like he was rushing us and every response sounded like it bothered him the dining area was also very dirty. As soon as i got the food, i was displeased with the presentation of how they served the food, and my husbands food looked like everything was just thrown in the box. The biscuit was broken like my heart and the original two piece chicken was not fresh at all, it was soggy. the mac n cheese was also not served as it was supposed too be. The coke machine ran out of coke and it didn’t even taste the coke. the way the guy responded to me as if he didn’t care on top of that its so dirty on the coke machine tray its accumulating on the edges. I don’t usually do reviews but i had to because i was really upset with the service and the store was so slow they could have had somebody clean the bathroom and the dining area. I used to work at a fast food restaurant as a shift manger at Popeyes and I understand it can be exhausting but there is no excuse not to get things cleaned and have the the area organized, especially while its a really slow day they are able to stock up an clean. I also noticed a coworker in the back making his own sandwich to eat but was licking his fingers back there that was unsanitary and its cross contamination. Im afraid to eat there again the food probably is contaminated due to how long its been sitting there soggy.

This whole experienced has tainted my views of fried chicken and i probably wont look at the colonel the...

it's understandable that during this troubling time things are bound to happen such as slow service getting the wrong item ordered, but this location is always serving sub par food, it seems like every order we get from you some part of the food is either old, hard or cold. The fries tonight where so hard you could not even bite into them. it seems you push off any old food to people in the drive thru as once they get home who want's to come back. Your competitor up the Street Popeyes manages to get Fresh food to their customers every time, my last visit there i was in line for 50 minutes but their food was fresh. During this time of Covid people work to hard to waste their money on food that has obviously been sitting out way to long, it's common sense that managers should be monitoring this at all times if other employees cant manage to, i will be sure to share my thoughts on my visit with family friends and social media. This type of food should only happen on occasion not be a normal occurrence, i would take a long hard look at this issue people will not tolerate it long, i know I'm...

Went threw the drive thru, ordered and waited, and waited, and waited some more. We waited about 10ish minutes after ordering and then finally got our food. I'm going to be honest, I've worked in food service and retail for over 10 years. When places are busy I don't mind. I was the first person. There was no one ahead of me. 'Maybe the dining room is busy?' I thought to myself. I looked in threw the window. The two employees working the drive thru were just standing and chatting, not helping at all. At first I was annoyed, then I thought 'well maybe I ordered something that was still cooking?' When I ate my food I have to say, it had probably been sitting there for a bit. When he the young man who had been standing there chatting finally retrieved our food he forgot our drinks and had to get them himself. The thought "you had one job" really stood...