East Coast Wings + Grill

I was very disappointed in this location. I've been to several other East Coast Wings in the area so I know what to expect. We had a long wait (expected on a Friday night), but when the hostess came outside to get us, she asked if we wanted a booth or table. We told her that either was fine & I asked how much longer our wait might be. She went back inside then came out & said she was just messing with us - our table was ready. Ummm.. ok. Not cool after a 45 minute wait. Our server said that her name was Sierra. Her nametag read SiSi. She was horrible. Yes, they were busy but we did everything in our power as customers to make her job easier. We asked for refills way before our drinks ran out, yet we still had empty glasses 4 times. We ordered sauces with our meals, yet the waitress who brought our food did not bring sauces. We asked her for them, they never came. When SiSi came back to check on us, we were all out of drinks & I asked for exactly the number of sauces we needed (party of 6, 4 of us ordered wings). She brought back 1 sauce. I asked for more & someone else finally brought them. As we were 1st ordering our meals, I asked SiSi if I needed to go ahead & order a cookie skillet since they were busy & the cookies take a while to cook. She said that she would put the cookie order in when we were about 1/2 way finished with our order. Once we all had been completely finished with our meals for 20 minutes, she asked if we still wanted the skillet. I told her no. She offered again & I still said no. A man came to the table & asked if I was sure I didn't want the cookie anymore because it only had "like 3 more minutes." I told him I was sure I didn't want it; that I had ordered it with our food & we had already been finished for 20 minutes before the skillet was mentioned. He didn't hear any of that though because like all of the staff, he walked away while I was still talking. That brings me to the next point... every single person who served our table, with the exception of the busboy, walked away while we were still talking! 1 waitress threw a couple ranch cups down while she was walking by & never said a thing. SiSi, the waitress who brought our food, the couple different waitresses who gave us refills - everyone walked away while we were still talking. The food was ok. The mild wings were tasteless & soaked in grease, but all the other dishes were fine. Nothing was particularly good but it wasn't bad either. This location needs to majorly beef up their customer service before I would even consider it to be on-par with other ECW locations.