GLOSS SALÓN — Local services in Kernersville

I’ve been a customer for quite a while. Used to be one of the cheapest around but not anymore. I’m so disappointed about my experience today. One of the staff told me that I got an attitude. It was a busy I could tell but I decided to come in. Nobody told me how long is the waiting time so I assumed they could accommodate in a decent time. Waited for an hour and half and I thought it will be my turn soon because the customers inside when I came in are taking their spot. Apparently there’s a guy and family of 3 came in and waited for about 10-15 mins are getting their hair done before me. So I stood up and ask the staff what’s happening. Because of the noise outside(salon doors are open) and the hair blower is in use. I spoke a little louder so they could hear me better but the staff said I’m having an attitude. I’m just asking for an explanation. I apologized to everyone in the salon for speaking a little louder.Then the staff asked me if I could wait for another hour and half. How could I? Some of my concerns are the following.They don’t have a good system of accommodating customers (by appointment or walk-ins), the barber or hairstylist availability.There’s no good communication towards non-spanish customers. I feel humiliated because the new staff at the salon said that I got an attitude. I left with sadness because I didn’t...

I came in at 5p on New Years Eve, after went to almost every salon in Kernersville for hours asking to do a walk in, and every one said no. I understood, because it was New Years.. but some of the stylists weren’t even doing anything. They said no because I had to make an appointment. So I went to Gloss, even though they were extremely busy. They said yes, and I had a haircut and a round brush blow out that was gorgeous in under 2 hours. I wish I took photos! I’ve been back since and I’ve had the same professional and very pleasant treatment, great cuts and at great prices every time. I am so glad I went there. They always work hard, and do a great job! Long layers are very hard to do, but he nailed it. I hope he...

Beto runs a very disorganized business. He gives you appointments, then makes you wait over one hour, that is if he doesn’t just cancel it when you show up. I’ve used him several times and it’s always been very frustrating. Very poor customer service. I will not be going to Gloss...