Chick-fil-A — Restaurant in Kilgore

I have been giving Kilgore, TX Chick fil A a benefit of the doubt since they are fairly new. This is the worst Chick Fil A and the employees along with employers need more training on customer service. I come down here from out of town often and every time I come to this location they either mess up on my order or I have something missing. With me being in social media platform the last thing I want to do is make a video of my experiences with this location. This is the last straw I came to get breakfast knowing that breakfast end at 10:30AM at this location. I called first to place a breakfast order that way they could at least have it ready a girl stated that they dont take orders over the phone. OK so I arrived in line before then 10:30, I tried to make my order at 10:28AM they said they not servicing breakfast anymore of course I was upset having to sit in the long line so I called manager from in the store via phone and a guy answered the phone and hung up in my face after I asked for the manager. So I asked for the manager from inside the store she came to the car and acted soo non-chalant about the situation that is what made me even more upset at how she acted towards me. She stated Oh sorry we shut down the kitchen for breakfast early at 10:25, I asked why they shut down before the ending time for breakfast she explained that it was slow, why would that be any of my problem if I am a customer asking for breakfast before the ending time. I rather drive 10miles to Longview than to come to this location again. So my family order their food they wanted and guess what of course rotten...

Curbside pick-up is not an option (or it hasn’t been for several weeks during the times I have gone, at least). Orders are frequently fulfilled incorrectly and taken incorrectly if an order is not placed on the app (orders are read back one way and fulfilled another or mumbled and rushed in the reading back to the point where you hope what you heard was correct). Typically you don’t know what was actually entered in your verbal order until you get a receipt at the window only to find out your order was taken/entered incorrectly in the first place and left trying to complete your order and pay for what was left off at the window with the “help” of rude and unfriendly employees and who I can only assume was the shift leader or manager. In my experience, when fries were left out of my mobile order (drive-thru pick-up) I was sent back around to wait in the drive-thru line again. Communication is lacking between employees. I waited longer than it would have taken to order for the drive-thru worker waiting for the worker inside to tell her if she should have me order at the board or take the orders of the last 3 cars in line outside. Their newness has worn off, and they are beyond that as their excuse for consistently fulfilling orders incorrectly and/or the lack of ability to correctly complete a...

Food is good but this particular Chick fil a does not operate in an honest manner. They hired my husband to work 30 some hours a week and have only given him one hour a day. We thought ok he’s training. The next week he was scheduled for 3 hours a day. He showed up and the onsite manager only let him work 1 hour (unloading truck) the scheduling manager and the manager onsite do not tell you the same things. If you get hired there make sure that you get your information from the manager on site because she obviously has the final say. My husband was told by other young men “that unload trucks” that they were told they would get more hours and they never get it also.My husband is Latino and has been in this country for over 30 years never without a job. He is retired now trying to bring in extra money. The other young men that work there are also Latino trying to make money as a second or third job. This particular company is a stain on Chick fil a’s reputation…..they don’t mind lying to employees to get them to work there. Update: got his first paycheck and it said that his “employer was Peachlake Llc” with an address of 910 n Kilgore st which is right next door to chick fil a. Which has the name “Regions” Bank…..hmmmm🤔. He was of the impression that he was working for...