Popeyes Louisiana Kitchen — Restaurant in Kilgore

Absolutely the worst Popeye's I have ever been to. I'll make this short. Lobby was closed, so I had to order through the drive-through. My vehicle wouldn't fit, so I walked up and they graciously took my order.

As I was standing there, another customer rode up and almost hit me. I'm a big guy and easy to see. She cussed me out. I let her get her food and leave while I was still waiting for my food.

Once I received my food, I walked back to my RV to discover that the order was wrong. I walked back. Again, lobby closed. Okay, no problem. I walked back up to the drive-through. This time, it was packed. Was finally able to tell her about the order issue.

She proceeded to serve everyone who came through the drive-through for the next 30 minutes. I stood out in the rain and waited for my food. Once received, I proceeded back to my RV to find out that the lobby had opened.

Once I opened my food, I found out that is was overcooked and my sides were missing.

Worst...

Absolutely horrible Popeye's location! Placed an online order, got to the location 20 minutes later giving them plenty of time to have the order ready. Got there pulled up to the drive through and was told to pull around to the window. I was the ONLY car in the drive through. No one came to the window to tell me they were still working on it or anything. NOTHING for nearly 15 more minutes. Then what looked like the asst manager or something brought me my order, without even an apology for the delay or anything. Get the order home and I'm missing the 4 tenders that came with the family meal AND the french fries tasted like they'd been sitting for hours under the heat lamp AFTER being cooked in week old oil!!! Sent an email complaint via the APP and have heard NOTHING back from the company. COMPLETELY dissatisfied with the food and the service.

Take my advice....if you are in Kilgore skip Popeye's and head over to Chick...

Absolutely trash! Ordered a number 9 with a large fry, lemonade, large diet coke, and a 2 pc with biscuit. I was given way over cooked 8 pc chicken that was dry as bone, 6 overcooked rock hard biscuits, and gross mashed potatoes. I call over and over and no one answers. So today I call three times and finally get intouch with someone about 15 mins ago. I tell them the situation and he says, "better luck next time. I can't look up your receipt, so I don't know if you're lying to me or not." Pathetic for a manager to treat his customers like this. Whoever this dude is that a manager there needs to be fired. Smart alleck, rude, and beyond unprofessional. I WILL NEVER BE BACK. The excuse was that she said last night her headset was not working once I got to the window to verify my order and her response was, "yeah, we got it." So I paid $16 for food I didn't order and couldn't even eat! I wish I could give you...