Popeyes Louisiana Kitchen — Restaurant in Killeen

Wow. OK so let's paint a picture of this late night stop. Full Transparency they close at 10pm, we were at the drive thru speaker 10 minutes till close. I asked for 2 chicken sandwiches, we wanted the combo with fries and drinks. We were told they were put of chicken sandwiches for the day. I asked and was told they couldn't cook us any. OK well what about strips and fries etc. She kept telling us to hold for a second and kept getting off of the mic. We couldn't hear her and smade that clear. I asked if it was fine to order at the window. So now we are at the window. I asked about other chicken and was told they couldn't cook anything more and they had what ever they had cooked. She pointed out a black plastic bus tub. Piled up inside the tub was various boxes and containers of what was all the left over food. I asked how long this chicken had been geld for. She said it been a long time. I asked is there anything that's kinda fresh and recent. She told me you don't want any of that chicken. She said they had fries that had just been cooked not long ago. I said OK let me get two large fries then. She rings me up and says that will be 12.00. She say my bank card and told me the credit card machine was down theybcould only take cash. I asked about the price and was told that was what two orders of fries cost. I said no thanks and before I drove away watched all of them there dividing up all the food amongst them selves. I am glad I decided to pass on the hustle that would have been my fries. Clearly they wanted to pocket my cash. These workers are simply shrinking down the buisness until it gets so slow they don't have to work hardly at all. They need to see the whole picture. Shrink sales down low enough and run all the guests off,.... the job will be much harder. It will be one of them working by themselves having to preform all the duties because they had to let everyone else go because they can't afford to pay for the labor. Try here if you want. It could be better during the day when the GM is working, but I don't know. The GM needs to fire that whole group of night employees before the get the place closed down. I went there that night because the chicken sandwich is so darn good. It was OK though went across the street to Cane's got some hot fresh straps and the girl gave me 5.00 off my order when she heard about my Popeye...

The location is 1001 W Central Texas Killeen and the time I went into the restaurant is after 3: 30. The receipt is so faded you can barely read it of course . Never have I felt so invisible or disrespected. Upon coming into this franchise my gut said leave now. Once I got into the establishment I saw no one at the front counter, that was a red flag. However this location is normally my favorite so I just I can wait. There was a customer at the front counter, and I was behind her and two people were behind me. The manager Had already taken later in front of me order, and I guess he was preparing it. As she walked by preparing her order, she said honey I’ll be right with you. I thought the word honey was unprofessional, but I said OK. Finally, she came and took my order, but instead of preparing my order after I paid her, she prepared people that were behind me. I guess cause they have an online order, I don’t know. I only ordered a two piece with red beans and rice medium drink. I was trying to figure out why it was such a small order takes so long. So if she fix the peoples food behind me, she went outside told another clerk to come in and take orders. She failed to do tell her that I already paid and fix my order. I’m still waiting, while I’m waiting a guy comes in we hold conversation. The employee who came from outside, took his order and started fixing his food. I’m still standing here wondering where is my food. The manager who took my order along time ago came up and said oh I’m gonna fix it now. How is it that somebody who just came in can get their order and the people who were behind me can get their order I mean, I get mine. That shows lack of m Management skills in order. I told the manager you have no order at this location. Again I want to say normally this is my favorite location. However, today it was the worst experience I ever had since I’ve been here which was 2012. You know it’s a bad day when the people who got their food before yours, is apologizing to you and not...

This is literally the worst fast food place to go in all of Killeen, probably all Bell county. Because of the TERRIBLE service. I stopped going there last year because of it. Now I'm doing Uber eats and I have to go there occasionally for that. I go also to the harker heights Popeyes and on the post and those ones are fine. I was at the Popeyes on the post a few weeks ago and mentioned the one on central highway and how their service is much worse, this was to someone working at the one on the post because her service was much better and friendlier. She told me never go to the other one because they're terrible and they're supposed to be closing in a few months due to reports of rats that keep going in there due to nearby construction plus they don't keep their kitchen clean enough. Wow! Anyway I was unfortunately back there again tonight for a Uber eats order. And once again couldn't get any help for 12 minutes even though there was only one other customer. Finally I was asked who I was picking up for and when I told them they said "oh we're out of chicken sandwiches, I already told the other guy". If she just would have asked me when I came in then I wouldn't have had to wait all that time for nothing. And they're always running out items too. Anyway when I said this to her she just got mad and went on. Another coworker was there and had to unlock the door for me because it was lobby closing time. She went out to the parking lot as well and told some people in a car about this who then started yelling at me in a threatening way "do you have a problem with her huh, huh? I just left because I had another delivery to pick up but if I didn't then I probably would have stayed and talked to the manager and probably called the police. Thanks for another interesting night to the staff at the Killeen Central...