Sugarz Bakery — Restaurant in Killingly

My mom went to Sugarz Bakery yesterday for my baby shower cake it was supposed to look like an elephant (the second pic) and this is the embarrassment they made us it looks nothing like an elephant the cupcakes were dry and the frosting was absolutely disgusting. My 8 year old son spit it out in the trash that's how bad they were when we called them to asked for a refund the manager was very rude to my mother and refused to give us our money back we will never ever ever order from them again and figured the general public would like to know what you get when you order from them before you decide to order a cake for any kind of function. no one ate the cup cakes it was a complete waste of my mother's money.

Does this look like an elephant or the picture we asked for? Everyone thought the eyes...

Do not use for wedding or large order! We had Sugarz for our August 2022 wedding. They got the filling in our wedding cake and two other cupcakes incorrect. When we initially called, they gave us a hard time saying it was correct when our documents said something other than what we got. After a call with the owner, we got $50 returned and the promise of a correct cake and 6 cupcakes on our anniversary. The filling in our new cake was correct, but it did not look like our wedding cake, and the chocolate cupcakes had vanilla buttercream instead of chocolate, which ironically, was the only correct cupcake flavor at our wedding. Their baked goods are delicious, but they cannot follow an order slip. It was also a different baker last August compared to this August, so you can't even blame an...

I have been coming here since they opened in 2021.This is a crowning jewel in Killingly CT. Lovely staff, great prices, and some of the best sweets I’ve ever had. They have a lunch combo for $12 and it comes with an incredible sandwich (I got turkey and bacon but there’s like five options) it comes with a bag of deep river kettle chips and two of their in house made cookies. I come here with my fiancé on the weekend every now and then and we are always impressed by the great selection and friendly staff. I again can’t stress enough how good this sandwich is. I would prefer to gatekeep this place but it would be an absolute crime to not share how...