Burger King — Restaurant in Kingsport

Update: the drive thru is terribly backlogged. There is one person taking the orders as well as handing them out. The person at the first window, the payment window seemed pretty bored. He hadc to wait 2 or 3 minutes before the line would finally move enough for him to take the next person's payment. They need a more efficient system at the pickup window! The employee may think she can do it all, but the truth is she can not - at least not efficiently. There were also employees inside to work the orders inside the store. There were plenty of them. Meanwhile, we waited forever to even get to the speaker and even longer to take turns getting to the payment window. I had a mobile order -so I was able to skip the first window. Nevertheless, it took almost 15 minutes to get thru the drive thru lane. Definitely not fast food! Thankfully, the food was hot and tasty when I finally got it (after waiting at the pickup window for the one employee to take other orders then finally hand me my bag of food before leaving the window to fill my...

Whoever trains staff and manages this BK need to have a refresher course on how to properly do there promotion and how to treat people with respect and kindness. They are never friendly during the dinner services. Ordered new how to train your dragon meal. (The burger king off s.john b. Dennis)Was not what was showed or on the website and commercial. When told they said you have to specify. That it comes with fries and regular drink. Nope not according to there website. They didn't have the toy, no fiery motz sticks wasn't in promotion box no crown either, sundae was half full and no toppings as showed and even charged extra for the drink. Said that the staff was trained that way and when I said I was going to another BK they said you will get the same thing. Soooo. Got my money back and went to another Burger King (off Eastman Rd) they gave me exactly what was showed on website and on the order board. Much friendlier staff also. Will go...

Food was great. Service, not so much. At the money window they asked if I wanted to round up and donate. To what? If you’re going to ask people for money then you might want to tell them what it’s for. The little tiny girl taking orders and working the handout window on 8/5/24 around 5:30pm was super rude. She sounded half dead like she didn’t want to be there. I asked for zesty sauce and she told me to pull around and park. They brought the bag out with no zesty sauce, had to go inside to get it. The manager stood back behind the line leaning while staring at me, it was a while before I was acknowledged. Also I ordered a value Coke and was literally given a child size 4oz cup. Not sure if this was a joke or if BK has really sank that low. Your employees need to get it together or...